PowerScale: Efter klargøringsforbindelse mislykkedes trin efter klargøring

Summary: Når klargøringen af Dell SupportAssist (tilslutningsmuligheder) er afsluttet, vises en fejlmeddelelse: "Fejl: Klargøringen lykkedes, men nogle trin efter klargøring mislykkedes."

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Scenarie 1:

Tilslutningsmuligheder bør automatisk deaktivere Secure Remote Services. Nogle gange kan automatiseringen ikke deaktivere Secure Remote Services, så der findes en fejl, f.eks. dem, der er angivet her:

OneFS 9.9.0.0 og tidligere:

Powerscale-1# # isi supportassist provision view
 
Provision Status:
 
   Current State: COMPLETED
       Sub-state: completed
Success or Fail: Fail
Percent Complete: 100%
           Error: Provisioning was successful, however some post provisioning steps failed: Failed to disable SRS

Eller:

Powerscale-1# # isi supportassist provision view
 
Provision Status:
 
   Current State: COMPLETED
       Sub-state: completed
Success or Fail: Fail
Percent Complete: 100%
           Error: RuntimeError: Failed to connect to REST server: isi_papi_d service is unavailable

I OneFS 9.10 og nyere er kommandoen til kontrol nu:

Powerscale-1# isi connectivity provision view

Scenarie 2:

I dette scenarie stoppede Secure Remote Services ikke med at køre, som det ses her:

Powerscale-1# # isi esrs view
Warning: Secure Remote Service is at end of service life. Upgrade connectivity to Dell Technologies connectivity services as soon as possible by using 'isi connectivity'. See https://www.dell.com/support/kbdoc/en-us/000152189/powerscale-onefs-info-hubs cluster administration guides for more information.
                                    Enabled: Yes <<<<<<<<<<<<<<<<<<<<<<<<<<<
                       Primary ESRS Gateway: 1.2.3.4
                     Secondary ESRS Gateway: 
                        Alert on Disconnect: Yes
                       Gateway Access Pools: subnet0.pool0
          Gateway Connectivity Check Period: 60
License Usage Intelligence Reporting Period: 86400
                           Download Enabled: No
                       SRS Download Enabled: Yes
          ESRS File Download Timeout Period: 50
           ESRS File Download Error Retries: 3
              ESRS File Download Chunk Size: 1000000
             ESRS Download Filesystem Limit: 80
        Offline Telemetry Collection Period: 7200
                Gateway Connectivity Status: Disconnected <<<<<<<<<<<<<<<<<<<<<<

Cause

Scenarie 1:

De dæmoner, der styrer Secure Remote Services, er ikke i den forventede tilstand og kræver manuel indgriben.

Scenarie 2:

Secure Remote Services er ikke i den forventede tilstand og skal deaktiveres manuelt.

Resolution

Scenarie 1:

Generelt opstår problemet, når de to dæmoner, der styrer Secure Remote Services, er i en respekteret tilstand. Kontroller, at de har den korrekte status:

PowerScale-1# isi services -a | egrep 'esrs|rsapi'
   isi_esrs_d           ESRS Service Daemon                      Disabled
   isi_rsapi_d          Remote-Service API Daemon                Enabled

Sådan vil Secure Remote Services se ud efter aktivering af tilslutningsmuligheder:

Powerscale-1# isi esrs view
Warning: Secure Remote Service is at end of service life. Upgrade connectivity to Dell Technologies connectivity services as soon as possible by using 'isi connectivity'. See https://www.dell.com/support/kbdoc/en-us/000152189/powerscale-onefs-info-hubs cluster administration guides for more information.
                                    Enabled: No
                       Primary ESRS Gateway: 1.2.3.4
                     Secondary ESRS Gateway: 
                        Alert on Disconnect: Yes
                       Gateway Access Pools: subnet0.pool0
          Gateway Connectivity Check Period: 60
License Usage Intelligence Reporting Period: 86400
                           Download Enabled: No
                       SRS Download Enabled: Yes
          ESRS File Download Timeout Period: 50
           ESRS File Download Error Retries: 3
              ESRS File Download Chunk Size: 1000000
             ESRS Download Filesystem Limit: 80
        Offline Telemetry Collection Period: 7200
                Gateway Connectivity Status: Disconnected

Ikonet isi_rsapi_d Daemon skal aktiveres, hvis den er i deaktiveret tilstand, skal du aktivere den med denne kommando:

Powerscale-1# isi services -a isi_rsapi_d enable

Ikonet isi_esrs_d daemon skal deaktiveres efter klargøring af forbindelse, deaktiver den med denne kommando:

Powerscale-1# isi services -a isi_esrs_d disable

Bekræft isi_rsapi_d kører nu på hver node, og at der ikke er flere isi_esrs_d Dæmoner, der kører med denne kommando:

PowerScale-1# isi_for_array -s "ps -auxww | egrep 'isi_rsapi|isi_esrs' | grep -v grep"

Outputtet skal returnere noget, der ligner dette:

Powerscale-2# isi_for_array -s "ps -auxww | egrep 'isi_rsapi|isi_esrs' | grep -v grep"
Powerscale-1: root    2869   0.0  0.8 108068  46684  -  Ss   Thu00       0:03.86 /usr/sbin/isi_rsapi_d
Powerscale-2: root    3015   0.0  0.6 121852  35640  -  Ss   Wed00       0:05.96 /usr/sbin/isi_rsapi_d
Powerscale-3: root    3056   0.0  0.6 102756  36972  -  Ss   Wed07       0:04.32 /usr/sbin/isi_rsapi_d
Powerscale-4: root    2743   0.0  0.6 108676  36412  -  Ss   Tue21       0:04.69 /usr/sbin/isi_rsapi_d
Powerscale-2#

Hvis outputtet ikke afspejler eksempelresultatet, skal du starte en indsamling og kontakte Dells tekniske support.

Hvis outputtet ser ud som i eksemplet, skal du klargøre igen ved hjælp af en ny adgangsnøgle og pinkode.

Scenarie 2:

Prøv at deaktivere Secure Remote Services med denne kommando:

PowerScale-1# isi esrs modify --enabled=false --force

Hvis kommandoen vender tilbage til prompten uden en fejl, skal du kontrollere status:

Powerscale-1# # isi esrs view
Warning: Secure Remote Service is at end of service life. Upgrade connectivity to Dell Technologies connectivity services as soon as possible by using 'isi connectivity'. See https://www.dell.com/support/kbdoc/en-us/000152189/powerscale-onefs-info-hubs cluster administration guides for more information.
                                    Enabled: No <<<<<<<<<<<<<<<<<<<<<<<<<<<
                       Primary ESRS Gateway: 1.2.3.4
                     Secondary ESRS Gateway: 
                        Alert on Disconnect: Yes
                       Gateway Access Pools: subnet0.pool0
          Gateway Connectivity Check Period: 60
License Usage Intelligence Reporting Period: 86400
                           Download Enabled: No
                       SRS Download Enabled: Yes
          ESRS File Download Timeout Period: 50
           ESRS File Download Error Retries: 3
              ESRS File Download Chunk Size: 1000000
             ESRS Download Filesystem Limit: 80
        Offline Telemetry Collection Period: 7200
                Gateway Connectivity Status: Disconnected

En ny klargøring kan forsøges og bruge en ny adgangsnøgle og pinkode ved hjælp af klyngens

software-id (SWID).Hvis kommandoen fejler og ikke deaktiveres, skal du starte en indsamling og kontakte Dells tekniske support.

Dette problem forventes løst i en fremtidig OneFS-kodeversion.

Affected Products

Isilon, PowerScale OneFS
Article Properties
Article Number: 000401974
Article Type: Solution
Last Modified: 11 Dec 2025
Version:  1
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