PowerScale：预配连接后，预配后步骤失败
Summary: Dell SupportAssist（连接）资源调配完成后，将显示一条错误消息：“Error: 资源调配成功，但一些资源调配后步骤失败。”
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Not all product versions are identified in this article.
Symptoms
情况 1：
Connectivity 应自动禁用 Secure Remote Services。有时自动化无法禁用 Secure Remote Services，因此存在错误，例如此处列出的错误：
OneFS 9.9.0.0 及更早版本：
Powerscale-1# # isi supportassist provision view
Provision Status:
Current State: COMPLETED
Sub-state: completed
Success or Fail: Fail
Percent Complete: 100%
Error: Provisioning was successful, however some post provisioning steps failed: Failed to disable SRS或者：
Powerscale-1# # isi supportassist provision view
Provision Status:
Current State: COMPLETED
Sub-state: completed
Success or Fail: Fail
Percent Complete: 100%
Error: RuntimeError: Failed to connect to REST server: isi_papi_d service is unavailable在 OneFS 9.10 及更高版本中，要检查的命令现在是：
Powerscale-1# isi connectivity provision view情况 2：
在这种情况下，Secure Remote Services 不会停止运行，如下所示：
Powerscale-1# # isi esrs view
Warning: Secure Remote Service is at end of service life. Upgrade connectivity to Dell Technologies connectivity services as soon as possible by using 'isi connectivity'. See https://www.dell.com/support/kbdoc/en-us/000152189/powerscale-onefs-info-hubs cluster administration guides for more information.
Enabled: Yes <<<<<<<<<<<<<<<<<<<<<<<<<<<
Primary ESRS Gateway: 1.2.3.4
Secondary ESRS Gateway:
Alert on Disconnect: Yes
Gateway Access Pools: subnet0.pool0
Gateway Connectivity Check Period: 60
License Usage Intelligence Reporting Period: 86400
Download Enabled: No
SRS Download Enabled: Yes
ESRS File Download Timeout Period: 50
ESRS File Download Error Retries: 3
ESRS File Download Chunk Size: 1000000
ESRS Download Filesystem Limit: 80
Offline Telemetry Collection Period: 7200
Gateway Connectivity Status: Disconnected <<<<<<<<<<<<<<<<<<<<<<Cause
情况 1：
控制 Secure Remote Services 的守护程序未处于预期状态，需要手动干预。
情况 2：
Secure Remote Services 未处于预期状态，必须手动将其禁用。
Resolution
情况 1：
通常，当控制 Secure Remote Services 的两个守护程序处于遵守状态时，就会发生此问题。验证它们处于正确状态：
PowerScale-1# isi services -a | egrep 'esrs|rsapi'
isi_esrs_d ESRS Service Daemon Disabled
isi_rsapi_d Remote-Service API Daemon Enabled 以下是启用 Connectivity 后 Secure Remote Services 的样子：
Powerscale-1# isi esrs view
Warning: Secure Remote Service is at end of service life. Upgrade connectivity to Dell Technologies connectivity services as soon as possible by using 'isi connectivity'. See https://www.dell.com/support/kbdoc/en-us/000152189/powerscale-onefs-info-hubs cluster administration guides for more information.
Enabled: No
Primary ESRS Gateway: 1.2.3.4
Secondary ESRS Gateway:
Alert on Disconnect: Yes
Gateway Access Pools: subnet0.pool0
Gateway Connectivity Check Period: 60
License Usage Intelligence Reporting Period: 86400
Download Enabled: No
SRS Download Enabled: Yes
ESRS File Download Timeout Period: 50
ESRS File Download Error Retries: 3
ESRS File Download Chunk Size: 1000000
ESRS Download Filesystem Limit: 80
Offline Telemetry Collection Period: 7200
Gateway Connectivity Status: Disconnected而 isi_rsapi_d 守护程序应处于启用状态，如果处于禁用状态，请使用以下命令启用它：
Powerscale-1# isi services -a isi_rsapi_d enable而 isi_esrs_d 守护程序应在调配连接后禁用，请使用以下命令将其禁用：
Powerscale-1# isi services -a isi_esrs_d disable验证 isi_rsapi_d 现在正在每个节点上运行，并且不再有 isi_esrs_d 使用以下命令运行的守护程序：
PowerScale-1# isi_for_array -s "ps -auxww | egrep 'isi_rsapi|isi_esrs' | grep -v grep"输出应返回类似于以下内容的内容：
Powerscale-2# isi_for_array -s "ps -auxww | egrep 'isi_rsapi|isi_esrs' | grep -v grep"
Powerscale-1: root 2869 0.0 0.8 108068 46684 - Ss Thu00 0:03.86 /usr/sbin/isi_rsapi_d
Powerscale-2: root 3015 0.0 0.6 121852 35640 - Ss Wed00 0:05.96 /usr/sbin/isi_rsapi_d
Powerscale-3: root 3056 0.0 0.6 102756 36972 - Ss Wed07 0:04.32 /usr/sbin/isi_rsapi_d
Powerscale-4: root 2743 0.0 0.6 108676 36412 - Ss Tue21 0:04.69 /usr/sbin/isi_rsapi_d
Powerscale-2#如果输出未反映示例输出，请启动收集并联系 戴尔技术支持。
如果输出与示例相同，请使用新的访问密钥和 PIN 再次进行预配。
情况 2：
尝试使用以下命令禁用 Secure Remote Services：
PowerScale-1# isi esrs modify --enabled=false --force
如果命令返回到提示符时没有错误，请检查状态：
Powerscale-1# # isi esrs view
Warning: Secure Remote Service is at end of service life. Upgrade connectivity to Dell Technologies connectivity services as soon as possible by using 'isi connectivity'. See https://www.dell.com/support/kbdoc/en-us/000152189/powerscale-onefs-info-hubs cluster administration guides for more information.
Enabled: No <<<<<<<<<<<<<<<<<<<<<<<<<<<
Primary ESRS Gateway: 1.2.3.4
Secondary ESRS Gateway:
Alert on Disconnect: Yes
Gateway Access Pools: subnet0.pool0
Gateway Connectivity Check Period: 60
License Usage Intelligence Reporting Period: 86400
Download Enabled: No
SRS Download Enabled: Yes
ESRS File Download Timeout Period: 50
ESRS File Download Error Retries: 3
ESRS File Download Chunk Size: 1000000
ESRS Download Filesystem Limit: 80
Offline Telemetry Collection Period: 7200
Gateway Connectivity Status: Disconnected 可以尝试新的资源调配，并使用群集的软件 ID （SWID） 使用新的访问密钥和 PIN。
如果命令出错且无法禁用，请启动收集并联系 戴尔技术支持。
此问题预计将在未来的 OneFS 代码版本中得到解决。
Affected Products
Isilon, PowerScale OneFSArticle Properties
Article Number: 000401974
Article Type: Solution
Last Modified: 11 Dec 2025
Version: 1
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