Avamar 19.9 – A lista de backups está demorando muito depois de aplicar o hotfix do MCS 338748

Summary: Depois de aplicar o hotfix do MCS 19.9 338748, está demorando muito tempo para recuperar os backups e, às vezes, o tempo de espera é excedido.

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Symptoms

Depois de aplicar o hotfix do MCS 19.9 338748, está demorando muito tempo para recuperar os backups e, às vezes, o tempo de espera é excedido. 
admin@avamar-server:~/>: mcserver.sh --version
  version:              19.9.0-78_HF338748
  build date:           Aug 22 2023 12:55:54
  PostgreSQL version:   postgres (PostgreSQL) 10.23
  db schema version:    19.8.0.1
  views schema version: 7.5.0.5
admin@avamar-server:~/>:
No exemplo a seguir, o Avamar Client tem 14 backups locais e 14 backups remotos.

Durante a recuperação de backup na AUI ou na interface do usuário do Avamar Administrator, o log do mcserver mostra as seguintes mensagens:

getImmutableBackupStatus
getGovernanceModeStatus
  
admin@avamar-server:/usr/local/avamar/var/mc/server_log/>: grep "195983] com.avamar.mc.dpn.DPNProxyService.get" mcserver.log.0
12/21-04:43:55.00773 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:55.00773 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:55.00892 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:55.00892 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:56.00014 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:56.00014 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:56.00136 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:56.00136 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:56.00260 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:56.00260 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:56.00385 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:56.00385 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:56.00504 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:56.00504 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:56.00623 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:56.00623 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:56.00777 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:56.00777 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:56.00902 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:56.00902 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:57.00021 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:57.00021 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:57.00143 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:57.00143 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:57.00266 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:57.00266 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:57.00389 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:57.00389 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:57.00505 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:57.00505 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:57.00618 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:57.00618 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:57.00735 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:57.00735 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:57.00853 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:57.00853 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:57.00975 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:57.00975 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:58.00096 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:58.00096 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:58.00210 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:58.00210 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:58.00333 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:58.00334 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:58.00448 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:58.00448 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:58.00565 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:58.00565 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:58.00781 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:58.00781 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:58.00932 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:58.00932 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:59.00055 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:59.00055 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:59.00174 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:59.00174 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
admin@avamar-server:/usr/local/avamar/var/mc/server_log/>:
admin@avamar-server:/usr/local/avamar/var/mc/server_log/>: grep "195983] com.avamar.mc.dpn.DPNProxyService.get" mcserver.log.0 | wc -l
56
admin@avamar-server:/usr/local/avamar/var/mc/server_log/>:
Em algum ambiente foram encontrados 3898 eventos: 
admin@avamar-server:/usr/local/avamar/var/mc/server_log/>: grep "12556] com.avamar.mc.dpn.DPNProxyService.get" mcserver.log.1 | wc -l
3898
admin@avamar-server:/usr/local/avamar/var/mc/server_log/>:

Cause

A engenharia determinou como um problema e o defeito do Avamar AVAMAR-39020: depois de aplicar HF338748, demora para listar o backup aberto para resolver esse problema.

Resolution

Entre em contato com o suporte técnico da Dell e instale o 338791 de hotfix cumulativo mais recente para a versão 19.9 do workflow (MCS & Virtualization) que contém a correção desse problema.

Affected Products

Avamar
Article Properties
Article Number: 000220715
Article Type: Solution
Last Modified: 16 Dec 2025
Version:  6
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