AppSync: Unmount previous copy phase for applications completed with errors
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Symptoms
Service Plan fails during unmount.
Cause
AppSync Server Log
We send the agent to do a cleanup of target devices but then we do not get the response back within 5 min and hence server is timing-out.
WARN [Transaction Reaper]: TransactionReaper::check timeout for TX 0:ffff0ad25160:-560e9939:59cd1c31:27477c
in state RUN WARN [Transaction Reaper Worker 0]: TransactionReaper::doCancellations worker Thread
[Transaction Reaper Worker 0,5,main] successfully canceled TX 0:ffff0ad25160:-560e9939:59cd1c31:27477c
ERROR []: EJB Invocation failed on component UnixMountCommandBean for method public void com.emc.archway.commands.host.UnixMountCommandBean.deleteTargetDeviceList . . . . Transaction rolled back.
in state RUN WARN [Transaction Reaper Worker 0]: TransactionReaper::doCancellations worker Thread
[Transaction Reaper Worker 0,5,main] successfully canceled TX 0:ffff0ad25160:-560e9939:59cd1c31:27477c
ERROR []: EJB Invocation failed on component UnixMountCommandBean for method public void com.emc.archway.commands.host.UnixMountCommandBean.deleteTargetDeviceList . . . . Transaction rolled back.
We send the agent to do a cleanup of target devices but then we do not get the response back within 5 min and hence server is timing-out.
Resolution
1. C:\Windows\System32\drivers\etc\hosts
Check to make sure XMS IP is in the hosts file on the AppSync Server.
2. C:\EMC\AppSync\jboss\standalone\configuration\standalone.xml.
Change the value from default of 300 to new value 1200 seconds - coordinator-environment default-timeout=1200
3. We changed Manage All Settings.
Change the value from default of 3600 to new value 7200 seconds for sftp.timeout.in.seconds Value=7200
4. A restart of the AppSync Server is required to put the STANDALONE.XML new value into effect.
Check to make sure XMS IP is in the hosts file on the AppSync Server.
2. C:\EMC\AppSync\jboss\standalone\configuration\standalone.xml.
Change the value from default of 300 to new value 1200 seconds - coordinator-environment default-timeout=1200
3. We changed Manage All Settings.
Change the value from default of 3600 to new value 7200 seconds for sftp.timeout.in.seconds Value=7200
4. A restart of the AppSync Server is required to put the STANDALONE.XML new value into effect.
Products
AppSyncArticle Properties
Article Number: 000061995
Article Type: Solution
Last Modified: 18 Apr 2026
Version: 4
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