PowerStore: PUHC mislykkedes med "Systemet stødte på uventede backend-fejl. Kontakt support"

Summary: PUHC mislykkedes – Systemet stødte på uventede backend-fejl. Kontakt support. (0xE0101001000C)

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Symptoms

Under en PowerStoreOS-kodeopgradering mislykkedes tilstandskontrollen før opgraderingen.
PUHC Fail - Systemet stødte på uventede backend-fejl.

 

Cause

Årsagen logges fra PowerStore-nodejournalloggen.

Sep 28 22:56:54.847708 ASSET-A control-path[124493]: 2021-09-28 22:56:54.847 [NDU] [INFO] [com.emc.cyclone.contexts.infrastructure.ndu.application.NDUCommonUtil.ApplianceUpgradeUtil|vert.x-eventloop-thread-0] [72fee6ed-bc69-47f6-a4e3-05d8ac9deb1d|9b3b14a3-e90d-4fee-914d-1ac253b28bb1|fetchApplianceSessionInfo] Platform request to fetch appliance session id completed successfully1
 Sep 28 22:56:54.847772 ASSET-A control-path[124493]: 2021-09-28 22:56:54.847 [NDU] [INFO] [com.emc.cyclone.contexts.infrastructure.ndu.application.NDUCommonUtil.ApplianceUpgradeUtil|vert.x-eventloop-thread-0] [72fee6ed-bc69-47f6-a4e3-05d8ac9deb1d|9b3b14a3-e90d-4fee-914d-1ac253b28bb1|fetchApplianceSessionInfo] Is rollback failed state on the appliance upgrade session is null
 Sep 28 22:56:54.954970 ASSET-A control-path[124493]: 2021-09-28 22:56:54.954 [NDU] [INFO] [com.emc.cyclone.contexts.infrastructure.ndu.application.NDUCommonUtil.AwaitResponsesFromPlatformUtil|vert.x-eventloop-thread-0] [72fee6ed-bc69-47f6-a4e3-05d8ac9deb1d|9b3b14a3-e90d-4fee-914d-1ac253b28bb1|prestageHandleResponse] Platform request completed successfully
 Sep 28 22:57:24.996368 ASSET-A control-path[124493]: 2021-09-28 22:57:24.996 [NDU] [ERROR] [com.emc.cyclone.contexts.infrastructure.services.platform.gateway.application.upgrade.service.cycloneCommandService.PrestageUpgradePackageAS|vert.x-eventloop-thread-0] [72fee6ed-bc69-47f6-a4e3-05d8ac9deb1d]
 Prestage failed: (with error 'java.lang.Exception: ERROR: 15G free space is required. Clean up the space under /cyc_cfs and try again.

Forklaring
Det cyc_fs filsystem bruges til at gemme supportmateriale, diagnostiske filer, og den plads, der forbruges af disse, administreres normalt automatisk. I nogle få sjældne tilfælde blev for mange støttematerialer bevaret, hvilket forårsagede, at ledig plads i cyc_fs var lav.

 

Resolution

Brug brugergrænsefladen i PowerStore Manager eller Service Shell-scriptet svc_dc til at fjerne ældre dataindsamlinger for at frigøre plads i cyc_fs.

 

Affected Products

PowerStore 1000T

Products

PowerStore, PowerStore 3000T, PowerStore 5000T, PowerStore 9000T
Article Properties
Article Number: 000192404
Article Type: Solution
Last Modified: 16 Jan 2026
Version:  4
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