VxRail: Enable vSphere Lifecycle Manager retorna um erro interno com o vCenter externo

Summary: Este artigo explica como habilitar o vSphere Lifecycle Manager (vLCM) para VxRail retorna um erro interno inesperado. Esse cenário acontece quando a porta TCP 5480 é fechada entre o VxRail Manager e o vCenter do cliente. ...

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Symptoms

A ativação do vSphere Lifecycle Manager (vLCM) retorna "unexpected internal error" na guia "vCenter User Credentials".

The server has experienced an unexpected internal error.

Exemplo de erro mostrando eror interno

 

O log /var/log/mystic/lcm-web.log programas:

2024-12-10T13:43:08.875Z <7a452bd0839bef47d2ea3cb8fa0714d1> lcm [ERROR] <148> ScriptServiceImpl.java runLocalScript() (501): Script command error (/etc/vmware-marvin/scripts/lcm/scripts/ext-vc-root-account-verify.sh): [/bin/sh, /usr/lib/vmware-marvin/marvind/temp/20900
91812276686886.tmp, <vc fqdn> **** ****]
2024-12-10T13:43:08.875Z <7a452bd0839bef47d2ea3cb8fa0714d1> lcm [WARN] <148> ScriptServiceImpl.java runLocalScript() (502): [/etc/vmware-marvin/scripts/lcm/scripts/ext-vc-root-account-verify.sh]: Non-zero return code: 2
2024-12-10T13:43:08.875Z <7a452bd0839bef47d2ea3cb8fa0714d1> lcm [INFO] <148> ScriptServiceImpl.java runLocalScript() (503): [/etc/vmware-marvin/scripts/lcm/scripts/ext-vc-root-account-verify.sh@localhost]: <stdout> 000
Unable to verify account!

2024-12-10T13:43:08.875Z <7a452bd0839bef47d2ea3cb8fa0714d1> lcm [WARN] <148> ScriptServiceImpl.java runLocalScript() (507): [/etc/vmware-marvin/scripts/lcm/scripts/ext-vc-root-account-verify.sh@localhost]: <stderr>   % Total    % Received % Xferd  Average Speed   Time
   Time     Time  Current
                                 Dload  Upload   Total   Spent    Left  Speed
^M  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0^M  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0
curl: (35) Recv failure: Connection reset by peer

2024-12-10T13:43:08.876Z <7a452bd0839bef47d2ea3cb8fa0714d1> lcm [ERROR] <148> RestErrorHandler.java handleExceptionInternal() (188): Handling exception for request ServletWebRequest: uri=/lcm/mystic/private/vlcm/credential;client=<ip>
java.lang.IllegalStateException: Unable to verify the external VC roo account due to internal server error!
        at com.vce.lcm.service.verifier.AccountCredentialVerifier.verifyExternalVCVMRootAccount(AccountCredentialVerifier.java:294)
        at com.vce.lcm.service.verifier.AccountCredentialVerifier.verifyVCSARootAccount(AccountCredentialVerifier.java:130)
        at com.emc.mystic.manager.upgrade.controller.VlcmControllerImpl.enablementRequestValidate(VlcmControllerImpl.java:445)
        at com.emc.mystic.manager.upgrade.controller.VlcmControllerImpl.verifyCredential(VlcmControllerImpl.java:307)
        at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
        at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
        at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
        at java.base/java.lang.reflect.Method.invoke(Method.java:566)

...

2024-12-10T13:43:08.877Z <7a452bd0839bef47d2ea3cb8fa0714d1> lcm [ERROR] <148> RestErrorHandler.java handleExceptionInternal() (189): Get REST error: error code=1, http status code=500, message=The server has experienced an unexpected internal error. Try again later.

Cause

Em configurações do vCenter externo gerenciado pelo cliente, o script /etc/vmware-marvin/scripts/lcm/scripts/ext-vc-root-account-verify.sh é usado para validar o acesso root ao vCenter.
Em ambientes bloqueados, a porta TCP 5480 necessária pode ser fechada do VxRail Manager para o vCenter.

Para validar se a porta pode se comunicar a partir do VxRail Manager (o código de retorno 200 está OK):

vxrail_mgr:/home/mystic # curl -k -u 'root:<vc root password>' -H "Content-Type: application/json" -X GET https://<vc ip>:5480/rest/appliance/access/ssh -w %{http_code}
{"value":true}200

Resolution

Para passar pelo script de verificação, trabalhe com a equipe de rede ou firewall para permitir a comunicação do VxRail Manager com o vCenter no TCP 5480.

Affected Products

VxRail Appliance Series
Article Properties
Article Number: 000258975
Article Type: Solution
Last Modified: 23 Jun 2026
Version:  4
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