VxRail: vCenter Unable to get Deployment Status

Summary: The VxRail deployment page freezes and the VxRail Management Interface (VAMI) shows “Unable to get deployment status” because vCenter cannot reach the DNS server.

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Symptoms

Deployment Page Stuck

The VxRail deployment page shows a job that does not progress.

Initial configuration vCenter

VAMI Error Message

The VAMI page displays:

Unable to get deployment status

Error: Unable to get deployment status

Cause

Network Connectivity Failure

vCenter is unable to resolve or reach the DNS server required for deployment validation.

Diagnostic Evidence

  • Firstboot log indicates failure to configure network.
The inability to contact DNS prevents the VAMI pre‑check from retrieving deployment status.

Screenshot of failure

Resolution

Resolve DNS Connectivity

  1. Verify that the vCenter Server Appliance can ping the DNS server.
  2. If ping fails, check network ACLs or firewalls that may block ICMP traffic between vCenter and DNS.
  3. Correct any DNS server address or routing issues and repeat the deployment pre‑check.

Affected Products

VxRail, VxRail Appliance Series, VxRail Software
Article Properties
Article Number: 000340653
Article Type: Solution
Last Modified: 04 Aug 2026
Version:  3
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