Dell Chromebook Computer Guide

Summary: This article is a collection of all the information that is needed for the use of a Dell Chromebook computer as it ships from Dell. This includes how to resolve the battery not charging. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Chromebook Icon

Quick Links

Documentation - Guides and Manuals Find your Service Tag and Express Service Code Warranty Status and Service information Change of Ownership Report Product Lost or Stolen

Dell Chromebook Computer Guide: The following article contains links to How-To guides and useful information About your computer and information about resolving charging issues.

Product Overview

Getting to know your computer:

Links to the System Manuals can be found here:

Caution: Before working on your machine, it is worth considering the following safety information: Safety precautions when working with electrical equipment

Operating System - Installation and Drivers

Installation Options:

This section covers the supported Operating System reinstallation options for your computer.

Getting Started, Recover or Restore the Chrome Operating System

Chromebook First-Time Setup

Duration: 01:33
Closed captions: (English Only.) Use the CC icon to change the closed caption language:

 

Note: For more information about how to recover your Chrome computer, see the Chrome knowledge base article: Recover your Chrome Product This hyperlink is taking you to a website outside of Dell Technologies.

 

ChromeOS Factory Reset

Duration: 01:10
Closed captions: (English only.) Use the CC icon to change the closed caption language.

Drivers

The drivers are part of the ChromeOS. There are no Drivers to download directly.

Hardware, Diagnostics, and Error Codes

Diagnostics and Error Codes:

This section covers the Chrome Shell (CROSH) diagnostics. The ChromeOS does not support ePSA, Dell BIOS, the F12 Boot menu or DellConnect. There are no preboot diagnostics.

Note: CROSH command, Chrome Commands, and View System Information is not available in CfM Google+ Hangouts mode. Troubleshoot a CfM device in the ChromeOS, by exiting from the CfM Google+ Hangouts mode by pressing the CTRL + ALT + S during the bootup screen:

 

Hardware:

Getting to know your computer:

The Quick Start Guide provides information and images about your particular computer to help familiarize yourself with the computer.

Safety Precautions and Tips:

This section provides information about safe practices to consider before working with electrical equipment:

Hardware Troubleshooting:

This section covers guidelines for the various hardware-related tasks and faults experienced on this particular type of computer. The Return for Repair warranty that covers these computers resolve most hardware issues. There are no Customer Replaceable Parts on these computers.

Input Devices Issues

Networking Issues:

Connect to wireless network on your Dell Chromebook.

Duration: 01:34
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Using Bluetooth with your Dell Chromebook.

Duration: 01:01
Closed captions: (English only.)

Ports and Replicator Issues

Specific Troubleshooting:

This section includes links to any product-specific articles that provide solutions for your particular Dell Chrome computer:

Additional Software and Security Features

Additional Software and Security Features:

Software sold with your machine:

The software that is sold with your Computer is subject to change, but the software within the ChromeOS is all in the form of Apps. This section provides information about preinstalled software and how to identify the software sold with your computer.

Google

Using your Operating System:

This section covers guides on setting up and using the computer.

Chromebook First-Time Setup

Duration: 01:33
Closed captions: (English only.) Use the CC icon to change the closed caption language.

Personalizing your Dell Chromebook

Duration: 01:37
Closed captions: (English only.) Use the CC icon to change the closed caption language.

Chrome Security Features

See the Chrome knowledge base article: Chromebook security This hyperlink is taking you to a website outside of Dell Technologies. (For information about the security features the Chrome Operating System provides.)

Dell Specific Information

What is a Service Tag or Express Service Code and how to locate it?

This link provides information about: What is a Service Tag or Express Service Code and how to locate it?

Determine Warranty Status

This link provides information about how to: Determine Warranty Status

Support Service for Expired Warranties

This link provides information about: Support Service for Expired Warranties

Ownership Transfer

This link provides information about how to submit an Ownership Transfer request.

How to Report Product Lost or Stolen?

Information about: How to Report Product Lost or Stolen?

Battery Health and Charging

Note: Keep the charge on your battery above 1%. Letting the battery completely discharge can be harmful to your computer. The battery may not charge from a completely discharged state.

When the battery does not seem to be charging:

  1. Try another AC adapter if it is available.

  2. Try following the steps outlined in the following article: How to recover and reset the ChromeOS

  3. Perform a battery health test on the battery with the AC adapter. For more information, see Dell Knowledge Base article: Battery Health Check

If Assistance is required on a Topic Not Covered in This Guide, Use the Search Box at the Top Right of This Page to Find Further Help.

Affected Products

Chromebook 11, Chromebook 3100 2-in-1., ChromeBook 3100, Chromebook 3110 2-in-1, Chromebook 3110, Chromebook 3120 (End of Life), Chromebook 11 3180, Chromebook 11 3189, Chromebook 13 3380, Chromebook 7310, ChromeBook 3400 , Latitude 5300 2-in-1 Chromebook, Latitude 3445 Chromebook, Latitude 5400 Chromebook, Latitude 5430 Chromebook, Latitude 7410 Chromebook ...
Article Properties
Article Number: 000178390
Article Type: How To
Last Modified: 09 Jun 2026
Version:  25
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