IDPA:在 IDPA ACM 中,Avamar 代理 root 密码不同步
Summary: 在 IDPA ACM 中,Avamar 代理 root 密码不同步
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
在 ACM 上:
在 /usr/local/dataprotection/var/configmgr/server_data/logs/server.log 下
我们将看到如下所示的日志记录:
(我们可以获取无法登录的 IP,以及失败时使用的用户名)
2020-09-10 12:06:24,561 INFO [https-jsse-nio-8543-exec-9]-restadapter.LoginService: Received request for changing password for avamar proxy.
2020-09-10 12:06:24,561 INFO [https-jsse-nio-8543-exec-9]-configure.ConfigInfoHandler: Getting Avamar configuration.
2020-09-10 12:06:24,561 INFO [https-jsse-nio-8543-exec-9]-dao.AvamarConfigDAOImpl: Retrieving avamar configuration from file /usr/local/dataprotection/var/configmgr/server_data/config/avamarconfig.xml
2020-09-10 12:06:24,594 INFO [https-jsse-nio-8543-exec-9]-dao.AvamarConfigDAOImpl: Successfully retrieved avamar configuration
2020-09-10 12:06:24,595 INFO [https-jsse-nio-8543-exec-9]-util.SSHUtil: Creating session using SSH parameters: Host : [1.2.3.4] User : [admin] Password : [*************] >>>>>>>>>>>>>>>>>>>>>>
2020-09-10 12:06:24,595 INFO [https-jsse-nio-8543-exec-9]-util.SSHUtil: Connecting to host [1.2.3.4] using provided credentials.
2020-09-10 12:06:25,928 INFO [https-jsse-nio-8543-exec-9]-util.SSHUtil: Failed to connect session.
2020-09-10 12:06:25,928 INFO [https-jsse-nio-8543-exec-9]-restadapter.LoginService: Test connection failed for Avamar proxy. >>>>>>>>>>>>>>>>>>>>>>>>
在 /usr/local/dataprotection/var/configmgr/server_data/logs/server.log 下
我们将看到如下所示的日志记录:
(我们可以获取无法登录的 IP,以及失败时使用的用户名)
2020-09-10 12:06:24,561 INFO [https-jsse-nio-8543-exec-9]-restadapter.LoginService: Received request for changing password for avamar proxy.
2020-09-10 12:06:24,561 INFO [https-jsse-nio-8543-exec-9]-configure.ConfigInfoHandler: Getting Avamar configuration.
2020-09-10 12:06:24,561 INFO [https-jsse-nio-8543-exec-9]-dao.AvamarConfigDAOImpl: Retrieving avamar configuration from file /usr/local/dataprotection/var/configmgr/server_data/config/avamarconfig.xml
2020-09-10 12:06:24,594 INFO [https-jsse-nio-8543-exec-9]-dao.AvamarConfigDAOImpl: Successfully retrieved avamar configuration
2020-09-10 12:06:24,595 INFO [https-jsse-nio-8543-exec-9]-util.SSHUtil: Creating session using SSH parameters: Host : [1.2.3.4] User : [admin] Password : [*************] >>>>>>>>>>>>>>>>>>>>>>
2020-09-10 12:06:24,595 INFO [https-jsse-nio-8543-exec-9]-util.SSHUtil: Connecting to host [1.2.3.4] using provided credentials.
2020-09-10 12:06:25,928 INFO [https-jsse-nio-8543-exec-9]-util.SSHUtil: Failed to connect session.
2020-09-10 12:06:25,928 INFO [https-jsse-nio-8543-exec-9]-restadapter.LoginService: Test connection failed for Avamar proxy. >>>>>>>>>>>>>>>>>>>>>>>>
Cause
由于密码不同步,ACM 无法与 Avamar 代理通信。
Resolution
1.首先,尝试从 ACM 控制面板同步密码。
2. 通过 ssh 从 ACM 连接至上面日志中表示无法登录的主机 IP (1.2.3.4),并验证这是否有效。
2.然后通过创建与 Avamar 代理(上述日志中显示 IP:1.2.3.4)的单独 ssh 会话尝试登录
3.如果无法以管理员身份登录,则尝试使用 "root" 作为用户名
4.以 root 用户身份成功登录后,使用命令
#passwd admin 更新管理员密码
5.现在,从 ACM 控制面板同步密码,现在将成功完成。
2. 通过 ssh 从 ACM 连接至上面日志中表示无法登录的主机 IP (1.2.3.4),并验证这是否有效。
2.然后通过创建与 Avamar 代理(上述日志中显示 IP:1.2.3.4)的单独 ssh 会话尝试登录
3.如果无法以管理员身份登录,则尝试使用 "root" 作为用户名
4.以 root 用户身份成功登录后,使用命令
#passwd admin 更新管理员密码
5.现在,从 ACM 控制面板同步密码,现在将成功完成。
Affected Products
Integrated Data Protection Appliance FamilyProducts
PowerProtect Data Protection ApplianceArticle Properties
Article Number: 000183150
Article Type: Solution
Last Modified: 05 Aug 2021
Version: 3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.