IDPA:在 IDPA ACM 中,Avamar 代理的根密碼不同步
Summary: 在 IDPA ACM 中,Avamar 代理的根密碼不同步
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Symptoms
在 ACM 上的:
Under /usr/local/dataprotection/var/configmgr/server_data/logs/server.log
我們會看到以下紀錄內容:
(我們可以擷取無法登入的 IP,以及登入失敗時所使用的使用者名稱)
2020-09-10 12:06:24,561 INFO [https-jsse-nio-8543-exec-9]-restadapter.LoginService: Received request for changing password for avamar proxy.
2020-09-10 12:06:24,561 INFO [https-jsse-nio-8543-exec-9]-configure.ConfigInfoHandler: Getting Avamar configuration.
2020-09-10 12:06:24,561 INFO [https-jsse-nio-8543-exec-9]-dao.AvamarConfigDAOImpl: Retrieving avamar configuration from file /usr/local/dataprotection/var/configmgr/server_data/config/avamarconfig.xml
2020-09-10 12:06:24,594 INFO [https-jsse-nio-8543-exec-9]-dao.AvamarConfigDAOImpl: Successfully retrieved avamar configuration
2020-09-10 12:06:24,595 INFO [https-jsse-nio-8543-exec-9]-util.SSHUtil: Creating session using SSH parameters: Host : [1.2.3.4] User : [admin] Password : [*************] >>>>>>>>>>>>>>>>>>>>>>
2020-09-10 12:06:24,595 INFO [https-jsse-nio-8543-exec-9]-util.SSHUtil: Connecting to host [1.2.3.4] using provided credentials.
2020-09-10 12:06:25,928 INFO [https-jsse-nio-8543-exec-9]-util.SSHUtil: Failed to connect session.
2020-09-10 12:06:25,928 INFO [https-jsse-nio-8543-exec-9]-restadapter.LoginService: Test connection failed for Avamar proxy. >>>>>>>>>>>>>>>>>>>>>>>>
Under /usr/local/dataprotection/var/configmgr/server_data/logs/server.log
我們會看到以下紀錄內容:
(我們可以擷取無法登入的 IP,以及登入失敗時所使用的使用者名稱)
2020-09-10 12:06:24,561 INFO [https-jsse-nio-8543-exec-9]-restadapter.LoginService: Received request for changing password for avamar proxy.
2020-09-10 12:06:24,561 INFO [https-jsse-nio-8543-exec-9]-configure.ConfigInfoHandler: Getting Avamar configuration.
2020-09-10 12:06:24,561 INFO [https-jsse-nio-8543-exec-9]-dao.AvamarConfigDAOImpl: Retrieving avamar configuration from file /usr/local/dataprotection/var/configmgr/server_data/config/avamarconfig.xml
2020-09-10 12:06:24,594 INFO [https-jsse-nio-8543-exec-9]-dao.AvamarConfigDAOImpl: Successfully retrieved avamar configuration
2020-09-10 12:06:24,595 INFO [https-jsse-nio-8543-exec-9]-util.SSHUtil: Creating session using SSH parameters: Host : [1.2.3.4] User : [admin] Password : [*************] >>>>>>>>>>>>>>>>>>>>>>
2020-09-10 12:06:24,595 INFO [https-jsse-nio-8543-exec-9]-util.SSHUtil: Connecting to host [1.2.3.4] using provided credentials.
2020-09-10 12:06:25,928 INFO [https-jsse-nio-8543-exec-9]-util.SSHUtil: Failed to connect session.
2020-09-10 12:06:25,928 INFO [https-jsse-nio-8543-exec-9]-restadapter.LoginService: Test connection failed for Avamar proxy. >>>>>>>>>>>>>>>>>>>>>>>>
Cause
由於密碼未同步,ACM 無法與 Avamar 代理進行通訊。
Resolution
1.首先,嘗試從 ACM 儀表板同步密碼。
2. 從 ACM 以 SSH 到上述記錄無法登入的主機 IP (1.2.3.4),並確認其是否正常運作。
2.接著嘗試登入,透過建立另一個 SSH 工作階段至 Avamar 代理 (IP:1.2.3.4,擷取自上述紀錄)
3.如果無法以管理員身分登入,則嘗試使用「root」使用者名稱
4.若可使用 root 身分成功登入,請使用以下命令更新管理員密碼
#passwd admin
5.現在可成功完成從 ACM 儀表板同步密碼。
2. 從 ACM 以 SSH 到上述記錄無法登入的主機 IP (1.2.3.4),並確認其是否正常運作。
2.接著嘗試登入,透過建立另一個 SSH 工作階段至 Avamar 代理 (IP:1.2.3.4,擷取自上述紀錄)
3.如果無法以管理員身分登入,則嘗試使用「root」使用者名稱
4.若可使用 root 身分成功登入,請使用以下命令更新管理員密碼
#passwd admin
5.現在可成功完成從 ACM 儀表板同步密碼。
Affected Products
Integrated Data Protection Appliance FamilyProducts
PowerProtect Data Protection ApplianceArticle Properties
Article Number: 000183150
Article Type: Solution
Last Modified: 05 Aug 2021
Version: 3
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