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Article Number: 000124119

Required Configuration for Self-Encrypting Drives When Using a Zoom Card

Summary: Dell computers that are equipped with a Zoom card must have the self-encrypting drive that is inserted into slot 0.

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Article Content

Symptoms

Affected Products:

  • Dell Encryption Enterprise Self-Encrypting Drive
  • Dell Data Protection | Self-Encrypting Drive

Cause

Not Applicable

Resolution

Dell X9 tower computers may obtain a Zoom card that is PCIe based that translates NVMe to PCIe using a riser. The self-encrypting drive must be inserted into slot 0 for Dell Data Protection to manage the drive.

Zoom card
Figure 1: Zoom card

Note: For more information about Self-Encrypting Drives, reference Dell Encryption Enterprise / Personal Self-Encrypting Drive Manager / Dell Data Protection Self-Encrypting Drive Manager Hardware System Requirements.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Article Properties

Affected Product

Dell Encryption

Last Published Date

11 Apr 2024

Version

8

Article Type

Solution

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