Article Number: 000131624
How to Identify the Dell Encryption Enterprise and Personal Self-Encrypting Drive Manager Version
Summary: The version of Dell Encryption Enterprise and Dell Encryption Personal Self-Encrypting Drive may be identified by following these instructions.
Article Content
Symptoms
Knowing the version of Dell Encryption Enterprise and Dell Encryption Personal Self-Encrypting Drive allows users to:
- Identify known issues.
- Determine UI differences.
- Understand workflow changes.
- Verify system requirements.
Affected Products:
- Dell Encryption Enterprise Self-Encrypting Drive
- Dell Encryption Personal Self-Encrypting Drive
- Dell Data Protection | Self-Encrypting Drive Manager
- Dell Data Protection | Security Tools
Affected Operating Systems:
- Windows
Cause
Not applicable
Resolution
Versioning can be determined either through the product user interface (UI) or through the product Installer. Click the appropriate process for more information.
- Log in to the Windows computer.
- On the Windows Desktop, double-click the [Product] Console. Depending on the version, one of three icons is present:
Figure 1: Dell Data Security Console icon used for versions 8.15.0 and later
Figure 2: DDP Console icon used for versions 8.5.0 to 8.13.0
Figure 3: DDP Security Console icon used for versions 8.0.0 to 8.4.0
- Alternatively, the [Product] Console can be accessed using Explorer at:
- v8.0.0 to 8.4.0:
%SYSTEMDRIVE%\Program Files\Dell\Dell Data Protection\Security Tools\Dell.SecurityManager.SystrayApp.exe. - v8.5.0 and later:
%SYSTEMDRIVE%\Program Files\Dell\Dell Data Protection\Security Tools\Dell.SecurityFramework.Console.exe.
- v8.0.0 to 8.4.0:
- In the example,
%SYSTEMDRIVE%is a Windows system variable for the operating system partition drive.
- In the upper right corner of the [Product] Console, click the gear icon and then select About. The UI varies slightly based on your version.
Figure 4: User interface for versions 8.15.0 and later
Figure 5: User interface for versions 8.5.0 to 8.13.0
Figure 6: User interface for versions 8.0.0 to 8.4.0
- In the About menu, click Show Info for additional product details. The UI varies slightly based on your version.
Figure 7: Show Info button for version 8.5.0 and later.
Figure 8: Show Info button for versions 8.0.0 to 8.4.1.
- Document the first three numbers of Build Version. In the examples, the first three numbers for Build Versions are 8.0.0, 8.5.0, and 8.15.0.
Figure 9: Example version for version 8.15.0 and later
Figure 10: Example version for version 8.5.0 to 8.13.0
Figure 11: Example version for version 8.0.0 to 8.4.0
- Extract the child installers from the Dell Data Security (formerly Dell Data Protection) master installer.
- In the extracted master installer path (Step 1), locate
EMAgent_[BITDEPTH]_setup.exeat either:- v8.0 to 8.14.X:
[extracted path]\Security Tools\EMAgent_[BITDEPTH]_setup.exe - v8.15 and later:
[extracted path]\Encryption Management Agent\EMAgent_[BITDEPTH]_setup.exe
- v8.0 to 8.14.X:
- Right-click
EMAgent_[BITDEPTH]_setup.exeand then select Properties.
Figure 12: Properties option
- Click the Details tab.
Figure 13: Details tab
- Record the first three numbers of File version. In the example, 8.4.0 are the first three numbers.
Figure 14: Example file version
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
Additional Information
Videos
Article Properties
Affected Product
Dell Encryption
Last Published Date
28 Apr 2023
Version
12
Article Type
Solution