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How to Resolve Tray 1 Empty / Load Tray 1 Errors on the B2360d / B2360dn Dell Laser Printer

Summary: Resolve Tray 1 empty or Load Tray 1 errors on B2360d / B2360dn Dell Laser Printer.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms


This article provides information and steps on how to resolve Tray 1 Empty / Load Tray 1 Errors on your B2360d / B2360dn Dell Laser Printer.


 
  1. Check that there is no damage to the paper and that the guides are adjusted to fit the paper. If a new ream of paper is available try swapping out the paper.
  2. Check the he paper size in the tray matches the paper size set in the Print Driver.
  3. Check that the newest firmware is being used. If not install the latest firmware for this model.
    SLN291554_en_US__1icon Caution: Power off the printer and unplug the printer from the wall outlet before completing the following steps.
  4. Remove the paper tray.
    SLN291554_en_US__24 remove paper tray
  5. Locate pick arm in the center, just above where paper tray was.
    SLN291554_en_US__35 locate pick arm
  6. Roll the pick tire off of the pick arm (this has a rubber band feel).
    SLN291554_en_US__46 roll off tires
  7. Clean the rollers with an Alcohol based cleaner (Isopropyl alcohol preferred).
    SLN291554_en_US__57 clean rollers
  8. Reinstall Feed tires (2) onto pick arm then reinstall the paper tray.
  9. Plug the printer back in and turn the power on. Print a test page.

If these steps do not correct the problem, please contact Dell Technical Support.


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Affected Products

Dell B2360d Mono Laser Printer, Dell B2360dn Mono Laser Printer
Article Properties
Article Number: 000135058
Article Type: Solution
Last Modified: 04 Dec 2020
Version:  2
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