Avamar: aggiornamento proxy non riuscito con errore durante l'eliminazione del proxy

Summary: Proxy Deploy Management (PDM) non è riuscito ad aggiornare il proxy con l'errore "Error deleting proxy".

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Symptoms

Lo strumento Proxy Deploy Management (PDM) non riesce ad aggiornare il proxy Avamar dalla versione precedente (7.2) alla nuova versione (7.3), segnalando il seguente errore nella console:

Error deleting proxy
 

Errore nella console PDM

 

PDM - Proxy non raggiungibile 

(l'aggiornamento richiede che la VM proxy sia accesa)

Cause

Il registro Deploy Management (/usr/local/avamar/var/log/vcs/deploymentmanager.log) Segnala questo errore e indica che i dischi proxy su più datastore hanno causato il problema:

2017-02-03T05:57:24.229+0530 TRACE [pool-3-thread-6][ impl.ConnectionManagerService#   releaseSession]: Releasing connection manager session: id=...1dc854f2ba11
2017-02-03T05:57:24.229+0530 TRACE [pool-3-thread-6][ impl.ConnectionManagerService# waitForVcSession]: Requesting connection manager vsphere session
2017-02-03T05:57:24.299+0530 TRACE [pool-3-thread-6][ impl.ConnectionManagerService# waitForVcSession]: Acquired vsphere session: ...03d7372986e8
2017-02-03T05:57:24.329+0530 ERROR [pool-3-thread-6][                 domain.Update#  getUpdateParams]: Unsupported configuration (proxy disks over multiple datastores)
2017-02-03T05:57:26.351+0530 TRACE [pool-3-thread-6][             util.VcConnection#            close]: Logging out of VC session
2017-02-03T05:57:26.351+0530 TRACE [pool-3-thread-6][ impl.ConnectionManagerService#   releaseSession]: Releasing connection manager session: id=...03d7372986e8
2017-02-03T05:57:26.352+0530 ERROR [pool-3-thread-6][           worker.UpdateWorker#              run]: Error updating proxy
java.lang.NullPointerException
        at com.emc.avamar.vmware.deploymanager.domain.Update.update(Update.java:68)
        at com.emc.avamar.vmware.deploymanager.worker.UpdateWorker.run(UpdateWorker.java:139)
        at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
        at java.util.concurrent.FutureTask.run(Unknown Source)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
        at java.lang.Thread.run(Unknown Source)
2017-02-03T05:57:26.352+0530 DEBUG [pool-3-thread-6][             worker.TaskWorker#teTaskDescription]: Updating task description:
2017-02-03T05:57:26.358+0530 INFO  [pool-3-thread-6][             worker.TaskWorker#    sendTaskError]: Sending fault com.emc.avamar.vmware.vcs.deploymanager.delete_proxy_fault
 

Esempio di dischi proxy Avamar situati in datastore diversi:

Attached Disk  : [VMFS-Production-Tier2-12] proxydisk.vmdk
Attached Disk  : [VMFS-Production-Tier2-70] proxydisk_3.vmdk

Resolution

Coinvolgere l'amministratore di vCenter per eseguire uno Storage vMotion in un datastore completamente diverso per tale macchina virtuale proxy (VM_.

 

Affected Products

Avamar, Avamar Server

Products

Avamar, Avamar Client for VMware
Article Properties
Article Number: 000170538
Article Type: Solution
Last Modified: 14 Jul 2026
Version:  10
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