Avamar: Event email notification failed due to an invalid Email address

Summary: Avamar event email notifications failed to deliver due to invalid email addresses in the email profile.

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Symptoms

The Avamar Administrator reports the following error:

Event email notification failed
 

Below is an example of using mccli to check the same error:

mccli event show --unack 
3747620 2023-05-01 05:00:57 EDT ERROR 22905 SYSTEM PROCESS / Event email notification failed. 
3738747 2023-04-30 05:00:53 EDT ERROR 22905 SYSTEM PROCESS / Event email notification failed. 
3729826 2023-04-29 05:01:18 EDT ERROR 22905 SYSTEM PROCESS / Event email notification failed.

Cause

The mcserver log (/usr/local/avamar/var/mc/server_log/mcserver.log*) shows that the error due to invalid email address in event email profile:

05/04-05:00:55.00897 [com.avamar.mc.event.EventProfileHandler$EmailDatabaseThread#1133142] com.avamar.mc.util.MCException.logException
WARNING: com.avamar.asn.service.ServiceException: Unable to send email notification: Sending failed;
  nested exception is:
        javax.mail.SendFailedException: Invalid Addresses;
  nested exception is:
        javax.mail.SendFailedException: 550 5.0.0 <company_admin@example.com>... User unknown

  at com.avamar.mc.event.EmailEventNotification.fire(EmailEventNotification.java:882)
  at com.avamar.mc.event.EventProfileHandler$EmailDatabaseThread.run(EventProfileHandler.java:443)
  at java.lang.Thread.run(Unknown Source)
Caused by: javax.mail.SendFailedException: Sending failed;
  nested exception is:
        javax.mail.SendFailedException: Invalid Addresses;
  nested exception is:
        javax.mail.SendFailedException: 550 5.0.0 <company_admin@example.com>... User unknown

  at javax.mail.Transport.send0(Transport.java:219)
  at javax.mail.Transport.send(Transport.java:81)
  at com.avamar.asn.module.mail.EmailSender.send(EmailSender.java:220)
  at com.avamar.asn.module.mail.EmailSender.send(EmailSender.java:139)
  at com.avamar.asn.module.mail.MailMgrModuleImpl.send(MailMgrModuleImpl.java:80)
  at com.avamar.mc.event.EmailEventNotification.fire(EmailEventNotification.java:854)
  at com.avamar.mc.event.EventProfileHandler$EmailDatabaseThread.run(EventProfileHandler.java:443)
  at java.lang.Thread.run(Unknown Source)

(In this example the email address "company_admin@example.com" is not valid, and is the cause of the error.)

Resolution

Using the Avamar Administrator or the Web Administrator User Interface (AUI), edit the event email profile and remove the invalid email address from the recipient list:

Avamar Administrator:
    • Tools > Manage Profiles
AUI:
    • Administration > Setting > Profile

Affected Products

Avamar
Article Properties
Article Number: 000213095
Article Type: Solution
Last Modified: 04 Dec 2025
Version:  4
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