PowerFlex Manager – SO Node-oppdatering mislykkes i funksjon update_clc_node_agent

Scenario

• Miljø: Høyt tilgjengelige (HA) CloudLink Center-apparater
• Problem: SO ressursgruppe viser bare én av de to forventede virtuelle CLC-maskinene.
• Symptom: Oppgradering av SO-nodene mislykkes, med henvisning til at noden ikke er i PMM.

Dette scenariet representerer utløserpunktet for oppgraderingsfeilen. Nedenfor er et eksempel på hvordan en sunn stabel skal se ut når du kjører update_clc_node_agent funksjon:

Eksempel på sunn stabel:

Loggplassering: Job-afe400aa-d7fe-4897-9a04-fe08b924c4ae-0-1/deployment.logs

DEBUG [2024-12-16T11:20:36.199529] 13742: service_deployment.rb:5348:in `process_firmware_update': Processing firmware update after selecting resources
DEBUG [2024-12-16T11:20:36.200310] 13742: service_deployment.rb:5353:in `block in process_firmware_update': Processing firmware update on rackserver-xxxxxxx
INFO  [2024-12-16T11:20:36.201536] 13742: service_deployment.rb:5363:in `block in process_firmware_update': Updating CLC Agent update on vmcl01-esxi08.dell.lab
DEBUG [2024-12-16T11:20:36.201933] 13742: service_deployment.rb:5365:in `block in process_firmware_update': Updating CLC Agent version on node svm-vmcl01-esxi08
DEBUG [2024-12-16T11:20:36.202379] 13742: type/base.rb:412:in `delegate': service_deployment.rb:5366:in `block in process_firmware_update' calling delegated method update_clc_node_agent on #
DEBUG [2024-12-16T11:20:36.204979] 13742: type/base.rb:412:in `delegate': cloudlinkcenter.rb:205:in `clc_agent_info' calling delegated method os_connect_ip on #
DEBUG [2024-12-16T11:20:38.054169] 13742: type/base.rb:412:in `delegate': cloudlinkcenter.rb:742:in `update_clc_node_agent' calling delegated method os_connect_ip on #
DEBUG [2024-12-16T11:20:38.760221] 13742: provider/cloudlink/cloudlinkcenter.rb:747:in `update_clc_node_agent': clc-10.10.30.20: CLC Server and agent are running on same version 7.1 (build 140)
INFO  [2024-12-16T11:20:38.760840] 13742: service_deployment.rb:5367:in `block in process_firmware_update': Competed CLC agent update on vmcl01-esxi08.dell.lab

Den usunne stakken viser derimot følgende feil:
NoMethodError: undefined method '[]' for nil:NilClass
Loggplassering: Job-afe400aa-d7fe-4897-9a04-fe08b924c4ae-0-1/deployment.logs

DEBUG [2024-12-19T13:35:48.462150] 19552: service_deployment.rb:5348:in `process_firmware_update': Processing firmware update after selecting resources
DEBUG [2024-12-19T13:35:48.462349] 19552: service_deployment.rb:5353:in `block in process_firmware_update': Processing firmware update on rackserver-xxxxxxx
INFO  [2024-12-19T13:35:48.463044] 19552: service_deployment.rb:5363:in `block in process_firmware_update': Updating CLC Agent update on PFSON04
DEBUG [2024-12-19T13:35:48.463276] 19552: service_deployment.rb:5365:in `block in process_firmware_update': Updating CLC Agent version on node PFSON04
DEBUG [2024-12-19T13:35:48.463622] 19552: type/base.rb:412:in `delegate': service_deployment.rb:5366:in `block in process_firmware_update' calling delegated method update_clc_node_agent on #
DEBUG [2024-12-19T13:35:48.466045] 19552: type/base.rb:412:in `delegate': cloudlinkcenter.rb:205:in `clc_agent_info' calling delegated method os_connect_ip on #
DEBUG [2024-12-19T13:35:51.089302] 19552: type/base.rb:412:in `delegate': cloudlinkcenter.rb:742:in `update_clc_node_agent' calling delegated method os_connect_ip on #
ERROR [2024-12-19T13:35:51.093230] 19552: service_deployment.rb:5535:in `process_firmware_update': Encountered an error during firmware update: NoMethodError: undefined method `[]' for nil:NilClass

Loggene for oppgraderingsjobb fanger også opp det nøyaktige øyeblikket oppgaven mislykkes:

 Loggplassering: Job-afe400aa-d7fe-4897-9a04-fe08b924c4ae-0-1/deployment.logs

DEBUG [2024-12-19T13:37:23.210005] 19552: service_deployment.rb:6485:in `finalize_firmware_update': Update complete: false, in protected maintenance mode false
ERROR [2024-12-19T13:37:23.210184] 19552: service_deployment.rb:6491:in `finalize_firmware_update': Failed to update the server!
INFO  [2024-12-19T13:37:23.210321] 19552: service_deployment.rb:6496:in `finalize_firmware_update': Firmware update status: Error
ERROR [2024-12-19T13:37:23.216294] 19552: service_deployment.rb:622:in `process': Firmware update failed for Job-afe400aa-d7fe-4897-9a04-fe08b924c4ae-0-2
ERROR [2024-12-19T13:37:23.216535] 19552: service_deployment.rb:623:in `process': ["/opt/asm-deployer/lib/asm/service_deployment.rb:6500:in `finalize_firmware_update'", "/opt/asm-deployer/lib/asm/service_deployment.rb:5549:in `process_firmware_update'", "/opt/asm-deployer/lib/asm/service_deployment.rb:479:in `process'", "/opt/asm-deployer/lib/asm.rb:228:in `block in process_deployment'"]
INFO  [2024-12-19T13:37:23.216961] 19552: service_deployment.rb:625:in `process': Status: Error

Innvirkning

Kan ikke oppgradere SO-noder.

Loggene viser at PowerFlex Manager ikke kan fortsette med den update_clc_node_agent oppgaven, fordi den ikke identifiserer riktig primær blant de to CLC-apparatene. Som vises i deployment.logs på feillinjen:

ERROR [2024-12-19T13:35:51.093230] 19552: service_deployment.rb:5535:in `process_firmware_update': Encountered an error during firmware update: NoMethodError: undefined method `[]' for nil:NilClass

1. Prøv en handling med detaljer om oppdateringstjenesten 

   1. Start handlingen Oppdater tjenestedetaljer på den berørte tjenesten.

2. Bekreft beholdningssammendrag i veiviseren

   1. Under prosessen skal veiviseren vise et beholdningssammendrag som angir at ett CLC-verktøy blir fjernet og et annet blir lagt til.
   2. Dette bekrefter at gjeldende CLC ikke er primær, og at det tilpassede verktøyet som legges til, er riktig primær
       

3. Fullføre prosessen med å oppdatere tjenestedetaljene

   1. Fullfør handlingen Oppdater tjenestedetaljer som veiledet av veiviseren.

4. Fortsett med oppgraderingen

   1. Prøv å oppgradere på nytt. Det skal nå gå uten problemer.

Påvirket versjon

PowerFlex Manager 3.x