Avamar Virtual Machine Client Delete Failed msg "Cannot Find the VM from VC Cache"

Summary: Deleting a Virtual Machine (VM) client on Avamar fails with the error "Cannot find the VM from VC cache."

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

A Virtual Machine (VM) client on Avamar cannot be deleted or retired if the vCenter could not provide its Universally Unique Identifier (UUID) during creation:

admin@ave:~/>: mccli client delete --name=/vCenterHostName/VirtualMachines/VM_Client_HostName
1,22240,Client delete failed.
Attribute Value
--------- ----------------------------------------------------------------------------------------
payload   <payload domain="/vCenterHostName/VirtualMachines" msg="Cannot find the vm from VC cache.">
<appdircomponent contact="" directory="/vCenterHostName/VirtualMachines" email="" 
id="0575fbcb0c7af01e82252b46a615d5b0cfbcb892" 
location="0575fbcb0c7af01e82252b46a615d5b0cfbcb892" 
name="VM_Client_HostName_n5CGj8bMNaqDgz0F8eyU4g" phone=""/></payload>

Cause

A vCenter may "autoadd" a VM without a UUID.

The root cause is unknown.

Resolution

Customers: Create a Service Request referencing the summary information above.

Partners and Support: See the "Partner Notes" section for workaround details.

Affected Products

Avamar

Products

Avamar, Avamar Data Store Gen4T
Article Properties
Article Number: 000057410
Article Type: Solution
Last Modified: 14 Jan 2026
Version:  5
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