Avamar: Proxy deployment manager fails with internal error due to incorrect file permissions

Summary: After upgrading Avamar VE from 7.5.1-101 to 18.2.0-134 proxy deployment manager fails with internal error.

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Symptoms

The system was upgraded from 7.5.1.-101 to 18.2.0-134.

After upgrading Avamar virtual edition from 7.5.1-102 to 18.2.0-134, unable to upgrade proxies. An internal error also appears on the PDM page and vCenter. 

The file /usr/local/avamar/var/log/vcs/deploymanager.log shows the following error sequence: 
2019-07-26T17:58:09.642+0300 DEBUG [pool-5-thread-7][   domain.DeployRecommendation#   processCluster]: Determining which host to put proxy app...
2019-07-26T17:58:09.642+0300 DEBUG [pool-5-thread-7][   domain.DeployRecommendation#  findOptimalHost]: Optimal host `avamar.company.corp`: numDatastores=2, freeMem=134650.0, freeMem%=51.45184771934383
2019-07-26T17:58:09.642+0300 INFO  [pool-5-thread-7][   domain.DeployRecommendation#   processCluster]: Recommend proxy app on host `esxi01.company.corp`
2019-07-26T17:58:09.642+0300 DEBUG [pool-5-thread-7][   domain.DeployRecommendation#   processCluster]: Updated host memory `esx02.company.corp`: freeMem=130554.0, freeMem%=49.88670276384118
2019-07-26T17:58:09.642+0300 INFO  [pool-5-thread-7][   domain.DeployRecommendation#   processCluster]: Finished analyzing cluster `esxicls01`. Recommended proxies to deploy=1
2019-07-26T17:58:09.642+0300 INFO  [pool-5-thread-7][   domain.DeployRecommendation#ssStandaloneHosts]: Analyzing standalone hosts ``
2019-07-26T17:58:09.642+0300 INFO  [pool-5-thread-7][   domain.DeployRecommendation#ssStandaloneHosts]: Finished analyzing standalone hosts. Recommended proxies to deploy=0
2019-07-26T17:58:09.642+0300 DEBUG [pool-5-thread-7][             worker.TaskWorker#   updateProgress]: Updating task progress: 100
2019-07-26T17:58:09.644+0300 ERROR [pool-5-thread-7][ker.CreateRecommendationWorker#              run]: Error creating recommendation
java.io.FileNotFoundException: /usr/local/avamar/var/vcs/dm/recommendations/a20aa229-1580-4eb2-828b-16a50a789a72.json (Permission denied)
        at java.io.FileOutputStream.open0(Native Method)
        at java.io.FileOutputStream.open(Unknown Source)
        at java.io.FileOutputStream.<init>(Unknown Source)
        at java.io.FileOutputStream.<init>(Unknown Source)
        at com.fasterxml.jackson.core.JsonFactory.createGenerator(JsonFactory.java:1195)
        at com.fasterxml.jackson.databind.ObjectMapper.writeValue(ObjectMapper.java:3147)
        at com.emc.avamar.vmware.deploymanager.worker.CreateRecommendationWorker.run(CreateRecommendationWorker.java:185)
        at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
        at java.util.concurrent.FutureTask.run(Unknown Source)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
        at java.lang.Thread.run(Unknown Source)
2019-07-26T17:58:09.644+0300 DEBUG [pool-5-thread-7][             worker.TaskWorker#teTaskDescription]: Updating task description:
2019-07-26T17:58:09.651+0300 INFO  [pool-5-thread-7][             worker.TaskWorker#    sendTaskError]: Sending fault com.emc.avamar.vmware.vcs.deploymanager.internal_error_fault
2019-07-26T17:58:09.658+0300 TRACE [pool-5-thread-7][ impl.ConnectionManagerService#      closeTicket]: Closing connection manager ticket: ...673b81030be4
2019-07-26T17:58:11.716+0300 TRACE [cTaskExecutor-3][        handler.RequestHandler#    handleMessage]: TaskInfoRequest [task=com.vmwa

Cause

The proxy deployment manager process is unable to create a file under /usr/local/avamar/var/vcs/dm/recommendations directory because of incorrect permission settings.

Resolution

Use the following command to change the owner and group ownership of the /usr/local/avamar/var/vcs/dm/recommendations file from root to admin: 
chown admin:admin  /usr/local/avamar/var/vcs/dm/recommendations

Affected Products

Avamar

Products

Avamar, Avamar Virtual Edition
Article Properties
Article Number: 000168769
Article Type: Solution
Last Modified: 31 Jul 2025
Version:  3
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