RecoverPoint for VMs: Plug-in'et viser ikke oplysninger med jævne mellemrum, når der bruges LDAP-bruger

Summary: Når du bruger en LDAP-bruger, kan godkendelse tage lang tid, hvilket får plug-in'en til ikke at vise nogen oplysninger.

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Symptoms

Fra pluginserverlogfiler: 
rpc_rp_inventory.log:
Dec 09 15:23:48 rpc_server run.sh[677]: rp_inventory [ERROR] (rp_clusters_monitor.py:69) - Cannot collect rp_clusters from VC xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx due to internal error
Dec 09 15:23:48 rpc_server run.sh[677]: Traceback (most recent call last):
Dec 09 15:23:48 rpc_server run.sh[677]:   File "/opt/rpcenter/rp_inventory/rp_inventory/rp_clusters_monitor.py", line 67, in _get_rp_clusters_from_vcs
Dec 09 15:23:48 rpc_server run.sh[677]:     custom_values = self._vc_inventory_proxy.get_custom_field_values(vc.id)
Dec 09 15:23:48 rpc_server run.sh[677]:   File "/opt/rpcenter/rp_inventory/generated/vc_inventory_proxy/vc_inventory_proxy/api/vc_inventory_api.py", line 877, in get_custom_field_values
Dec 09 15:23:48 rpc_server run.sh[677]:     (data) = self.get_custom_field_values_with_http_info(vc_id, **kwargs)  # noqa: E501
Dec 09 15:23:48 rpc_server run.sh[677]:   File "/opt/rpcenter/rp_inventory/generated/vc_inventory_proxy/vc_inventory_proxy/api/vc_inventory_api.py", line 952, in get_custom_field_values_with_http_info
Dec 09 15:23:48 rpc_server run.sh[677]:     collection_formats=collection_formats)
Dec 09 15:23:48 rpc_server run.sh[677]:   File "/opt/rpcenter/rp_inventory/generated/vc_inventory_proxy/vc_inventory_proxy/api_client.py", line 342, in call_api
Dec 09 15:23:48 rpc_server run.sh[677]:     _preload_content, _request_timeout, _host)
Dec 09 15:23:48 rpc_server run.sh[677]:   File "/opt/rpcenter/rp_inventory/generated/vc_inventory_proxy/vc_inventory_proxy/api_client.py", line 173, in __call_api
Dec 09 15:23:48 rpc_server run.sh[677]:     _request_timeout=_request_timeout)
Dec 09 15:23:48 rpc_server run.sh[677]:   File "/opt/rpcenter/rp_inventory/generated/vc_inventory_proxy/vc_inventory_proxy/api_client.py", line 365, in request
Dec 09 15:23:48 rpc_server run.sh[677]:     headers=headers)
Dec 09 15:23:48 rpc_server run.sh[677]:   File "/opt/rpcenter/rp_inventory/generated/vc_inventory_proxy/vc_inventory_proxy/rest.py", line 240, in GET
Dec 09 15:23:48 rpc_server run.sh[677]:     query_params=query_params)
Dec 09 15:23:48 rpc_server run.sh[677]:   File "/opt/rpcenter/rp_inventory/generated/vc_inventory_proxy/vc_inventory_proxy/rest.py", line 230, in request
Dec 09 15:23:48 rpc_server run.sh[677]:     raise ApiException(http_resp=r)
Dec 09 15:23:48 rpc_server run.sh[677]: vc_inventory_proxy.exceptions.ApiException: (500)
Dec 09 15:23:48 rpc_server run.sh[677]: Reason: INTERNAL SERVER ERROR
Dec 09 15:23:48 rpc_server run.sh[677]: HTTP response headers: HTTPHeaderDict({'Date': 'Fri, 09 Dec 2022 15:23:48 GMT', 'Content-Type': 'application/json', 'Content-Length': '104', 'Connection': 'keep-alive'})
Dec 09 15:23:48 rpc_server run.sh[677]: HTTP response body: {"error":{"code":"994000705","message":"Failed connecting to VC xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"}}

rpc_authentication.log:
Dec 08 16:43:43 rpc_server run.sh[644]: authentication [ERROR] (vcs_monitor.py:79) - Error getting custom fields for VC xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx ((500)
Dec 08 16:43:43 rpc_server run.sh[644]: Reason: INTERNAL SERVER ERROR
Dec 08 16:43:43 rpc_server run.sh[644]: HTTP response headers: HTTPHeaderDict({'Date': 'Thu, 08 Dec 2022 16:43:43 GMT', 'Content-Type': 'application/json', 'Content-Length': '104', 'Connection': 'keep-alive'})
Dec 08 16:43:43 rpc_server run.sh[644]: HTTP response body: {"error":{"code":"994000705","message":"Failed connecting to VC xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx"}}
Dec 08 16:43:43 rpc_server run.sh[644]: ).
Dec 08 16:43:43 rpc_server run.sh[644]: authentication [ERROR] (vcs_monitor.py:66) - Error connecting to VC Inventory service
Dec 08 16:45:08 rpc_server run.sh[644]: authentication [ERROR] (app.py:1780) - Exception on /api/v1/authentication/authenticate [GET]
Dec 08 16:45:08 rpc_server run.sh[644]: Traceback (most recent call last):
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/opt/rpcenter/authentication/authentication/server_impl/vsphere_authentication.py", line 90, in connect
Dec 08 16:45:08 rpc_server run.sh[644]:     func_timeout(self._login_timeout, self.__class__._connect_no_timeout, args)
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/usr/lib/python3.6/site-packages/func_timeout/dafunc.py", line 101, in func_timeout
Dec 08 16:45:08 rpc_server run.sh[644]:     raise FunctionTimedOut('', timeout, func, args, kwargs)
Dec 08 16:45:08 rpc_server run.sh[644]: func_timeout.exceptions.FunctionTimedOut: Function _connect_no_timeout (args=(,)) (kwargs={}) timed out after 15.000000 seconds.
Dec 08 16:45:08 rpc_server run.sh[644]: During handling of the above exception, another exception occurred:
Dec 08 16:45:08 rpc_server run.sh[644]: Traceback (most recent call last):
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/usr/lib/python3.6/site-packages/flask/app.py", line 2311, in wsgi_app
Dec 08 16:45:08 rpc_server run.sh[644]:     response = self.full_dispatch_request()
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/usr/lib/python3.6/site-packages/flask/app.py", line 1834, in full_dispatch_request
Dec 08 16:45:08 rpc_server run.sh[644]:     rv = self.handle_user_exception(e)
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/usr/lib/python3.6/site-packages/flask/app.py", line 1737, in handle_user_exception
Dec 08 16:45:08 rpc_server run.sh[644]:     reraise(exc_type, exc_value, tb)
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/usr/lib/python3.6/site-packages/flask/_compat.py", line 36, in reraise
Dec 08 16:45:08 rpc_server run.sh[644]:     raise value
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/usr/lib/python3.6/site-packages/flask/app.py", line 1832, in full_dispatch_request
Dec 08 16:45:08 rpc_server run.sh[644]:     rv = self.dispatch_request()
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/usr/lib/python3.6/site-packages/flask/app.py", line 1818, in dispatch_request
Dec 08 16:45:08 rpc_server run.sh[644]:     return self.view_functions[rule.endpoint](**req.view_args)
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/usr/lib/python3.6/site-packages/connexion/decorators/decorator.py", line 48, in wrapper
Dec 08 16:45:08 rpc_server run.sh[644]:     response = function(request)
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/usr/lib/python3.6/site-packages/connexion/decorators/uri_parsing.py", line 143, in wrapper
Dec 08 16:45:08 rpc_server run.sh[644]:     response = function(request)
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/usr/lib/python3.6/site-packages/connexion/decorators/validation.py", line 347, in wrapper
Dec 08 16:45:08 rpc_server run.sh[644]:     return function(request)
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/usr/lib/python3.6/site-packages/connexion/decorators/parameter.py", line 126, in wrapper
Dec 08 16:45:08 rpc_server run.sh[644]:     return function(**kwargs)
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/opt/rpcenter/authentication/generated/authentication_server/authentication_server/controllers/authentication_controller.py", line 19, in authenticate
Dec 08 16:45:08 rpc_server run.sh[644]:     return AuthenticationController_impl.authenticate(rpc_origin, authorization, vmware_api_session_id)
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/opt/rpcenter/authentication/authentication/server_impl/controllers_impl/AuthenticationController_impl.py", line 36, in authenticate
Dec 08 16:45:08 rpc_server run.sh[644]:     login_information = authenticator.authenticate_request(rpc_origin, authorization, vmware_api_session_id)
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/opt/rpcenter/authentication/authentication/server_impl/authentication_impl.py", line 79, in authenticate_request
Dec 08 16:45:08 rpc_server run.sh[644]:     login_information = self._verify_authorization_string(authorization)
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/opt/rpcenter/authentication/authentication/server_impl/authentication_impl.py", line 156, in _verify_authorization_string
Dec 08 16:45:08 rpc_server run.sh[644]:     return self._basic_authenticate(username, password)
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/opt/rpcenter/authentication/authentication/server_impl/authentication_impl.py", line 174, in _basic_authenticate
Dec 08 16:45:08 rpc_server run.sh[644]:     vc_connection.connect()
Dec 08 16:45:08 rpc_server run.sh[644]:   File "/opt/rpcenter/authentication/authentication/server_impl/vsphere_authentication.py", line 92, in connect
Dec 08 16:45:08 rpc_server run.sh[644]:     raise AuthenticationTimeoutException("Timed out connection to {}}.".format(self._vc_address))
Dec 08 16:45:08 rpc_server run.sh[644]: ValueError: Single '}' encountered in format string


Fra vRPA-logfiler:
/home/kos/connectors/logs/vi_connector.log - Værdien af godkendelse er højere end 15 sekunder:
Når du tilføjer et vCenter: 
2022-12-09 17:31:03,169 [pool-2-thread-1] (BaseCommand.java:59) DEBUG - Command finished: AddArrayCredentialsRPACommand(ID:-2138723560949986653) with returnValue=[], took: 64223 milliseconds



Når du opdaterer en vCenter-registrering: 
2023-07-04 11:01:04,748 [pool-3-thread-7] (BaseCommand.java:59) DEBUG - Command finished: UpdateArrayCredentialsRPACommand(ID:7820722830642366215) with returnValue=[], took: 64223 milliseconds


Cause

Dette problem skyldes langsom LDAP-godkendelse, som er ekstern for RecoverPoint.

Der kræves en undersøgelse af LDAP-serveren.

Resolution

Undersøg LDAP-serveren, og forbedr godkendelsesresponstiden, eller brug en lokal vCenter-bruger til at godkende RecoverPoint og plugin.
Article Properties
Article Number: 000211271
Article Type: Solution
Last Modified: 11 Oct 2024
Version:  6
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