PowerFlex: Exceeding Critical Capacity Threshold Impact

Summary: How running your PowerFlex storage capacity above the 90% critical threshold can impact the cluster.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Being above the Critical Capacity Threshold you see that an alert from your user interface. Alerts view stating the following:
Severity: High - Capacity utilization above critical threshold

Cause

Due to thinly provisioned volumes or snapshot usage, the capacity utilization of the storage pool reaches the critical threshold. Once a critical threshold is reached, PowerFlex does not attempt to rebalance until the situation is corrected. If the cluster is unable to rebalance, new write operations to the disks fail because thin volumes get capacity allocated as needed at the time of the write, so the ability to allocate capacity on all devices of a storage pool is necessary for thin writes to succeed.


In a cluster so full and unable to rebalance, due to small inconsistencies of device allocations, at some point one of the devices reaches 100% capacity and IO stops. Without rebalancing active, these inconsistencies never get fixed. 

Resolution

Temporarily changing the critical threshold percentage higher allows the rebalance process to resume and fix the capacity allocation, which releases capacity on the full devices and allow IO service to restore.

Note: Raising the critical capacity threshold above the 90% default enables rebalance to take place at those utilization levels, but the ability to rebalance evenly is diminished. This is not a bug, but it can cause unpredictable behavior with thin volumes. 
 
To get your capacity usage under 90% you can remove snapshots, if possible or add physical storage.

Affected Products

PowerFlex appliance Intelligent Catalog Software, VxFlex Product Family

Products

PowerFlex rack, VxFlex Ready Nodes, PowerFlex Appliance, PowerFlex custom node, PowerFlex appliance R650, PowerFlex appliance R6525, PowerFlex appliance R660, PowerFlex appliance R6625, Powerflex appliance R750, PowerFlex appliance R760 , PowerFlex appliance R7625, PowerFlex custom node, PowerFlex custom node R650, PowerFlex custom node R6525, PowerFlex custom node R660, PowerFlex custom node R6625, PowerFlex custom node R750, PowerFlex custom node R760, PowerFlex custom node R7625, PowerFlex rack connectivity, PowerFlex Software, VxFlex Product Family, VxFlex Ready Node, VxFlex Ready Node R640, VxFlex Ready Node R740xd, PowerFlex appliance R640, PowerFlex appliance R740XD, PowerFlex appliance R7525, PowerFlex appliance R840 ...
Article Properties
Article Number: 000025301
Article Type: Solution
Last Modified: 19 Sept 2025
Version:  5
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