PowerPath Management Appliance reports "License key not valid for the domain / IP address of the virtual appliance" when adding a license
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Symptoms
PowerPath Management Appliance reports:
"License key not valid for the domain / IP address of the virtual appliance" when adding a license.
/opt/emc/elms/elms_debug.log:
13:30:02 (lmgrd) SLOG: Summary LOG statistics is enabled.
13:30:02 (lmgrd) The license server manager (lmgrd) running as root:
13:30:02 (lmgrd) This is a potential security problem
13:30:02 (lmgrd) and is not recommended.
13:30:02 (lmgrd) ERROR: license files have conflicting port numbers
13:30:02 (lmgrd) -1 and 27010
13:30:02 (lmgrd) Please edit the license files so the port numbers
13:30:02 (lmgrd) on the SERVER line are identical.
13:30:02 (lmgrd) License files include: /etc/emc/licenses/xx.xxx.xxx.xxx_2998766_12-Mar-2017_exp.lic /etc/emc/licenses/SERVED_1479116302886.lic
13:30:02 (lmgrd) Exiting
elms_service.log:
Starting PowerPath VMware license server.
Failed to start PowerPath VMware license server.
Please see /opt/emc/elms/elms_debug.log for the error.
Cause
Licensing file was not created correctly. In the below example the hostname for the vApp host and IP are missing.
Incorrect file example:
#############################################################
# EMC License File
# Activation Date: Mar 12, 2017 09:44:04 AM
# Activated By:
# Type:SERVED
#############################################################
SERVER this_host ANY
Correct file format should be as follows. The file should contain the SERVER (vApp server name) and INTERNET= (IP of vApp host).
These can be confirmed by ssh into the vApp.
#############################################################
# EMC License File
# Activation Date: Mar 13, 2017 07:57:41 AM
# Activated By: Dina Khalil
# Type:SERVED
#############################################################
SERVER (vApp server name) INTERNET=xx.xx.xxx.xx 27010
Incorrect file example:
#############################################################
# EMC License File
# Activation Date: Mar 12, 2017 09:44:04 AM
# Activated By:
# Type:SERVED
#############################################################
SERVER this_host ANY
Correct file format should be as follows. The file should contain the SERVER (vApp server name) and INTERNET= (IP of vApp host).
These can be confirmed by ssh into the vApp.
#############################################################
# EMC License File
# Activation Date: Mar 13, 2017 07:57:41 AM
# Activated By: Dina Khalil
# Type:SERVED
#############################################################
SERVER (vApp server name) INTERNET=xx.xx.xxx.xx 27010
Resolution
Licensing Team re-generated the license file which enabled the license to be added correctly using the PowerPath Management Appliance.
Article Properties
Article Number: 000167439
Article Type: Solution
Last Modified: 14 Oct 2024
Version: 3
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