PowerProtect Data Manager:备份失败并显示错误代码 ABV0016

Summary: PowerProtect Data Manager 虚拟机 (VM) 备份失败,并显示以下消息:Error code: 由于 API 问题ABV0016VM直接引擎本地主机无法备份虚拟机。

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Symptoms

虚拟机备份在运行一段时间后失败。UI 显示错误代码 ABV0016 以及以下消息:

VM direct engine local host is unable to backup the virtual machine because the API issue

虚拟机备份失败错误代码:ABV0016

vmdm.log包含以下错误消息:

YYYY-MM-DDThh:mm:ssZ DEBUG: [a85c3e1a9c5ee77b;ac8bc10a5b7b4009] Sending state of 'Running' (last: state=Running, progress=27).
YYYY-MM-DDThh:mm:ssZ ERROR: [a85c3e1a9c5ee77b;ac8bc10a5b7b4009] SDM Data Mover: SDM Full Sync: The vCenter task failed: dp.vpx.fault.DiskClosing.summary
YYYY-MM-DDThh:mm:ssZ ERROR: [a85c3e1a9c5ee77b;ac8bc10a5b7b4009] SDM Data Mover: SDM Full Sync: The vCenter task for 'SDM Snapshot Sync fullSync' completed with state 'error'.
YYY-MM-DDThh:mm:ssZ INFO: [a85c3e1a9c5ee77b;ac8bc10a5b7b4009] Connect vCenter: Set custom attribute 'Dell VM Direct Engine Cleanup Descriptor' value for object vm-200 to '{"DataMover":"SDM","SessionType":"Backup","SessionUuid":"0c1dafe9-8d4f-4701-93fd-65c6024b8503","SessionStartTime":"YYYY-MM-DDT14:18:58Z","VmMORef":"vm-243","VmName":"infosys","VProxyMORef":"","SnapshotMORef":"","VmdkBaseFileNames":null,"DpdVendorId":"","LwdDiskIds":null,"DpdTaskMORef":"","LwdSnapshotUuid":""}'.
YYYY-MM-DDThh:mm:ssZ DEBUG: [a85c3e1a9c5ee77b;ac8bc10a5b7b4009] SDM Data Mover: SDM Full Sync: Set VM Cleanup Descriptor. YYYY-MM-DDT15:hh:mm:ssZ ERROR: [a85c3e1a9c5ee77b;ac8bc10a5b7b4009] SDM Data Mover: SDM Full Sync: Unsuccessful after 1 attempts over 42m23.015355429s. YYYY-MM-DDT15:hh:mm:ssZ ERROR: [a85c3e1a9c5ee77b;ac8bc10a5b7b4009] SDM Data Mover: SDM Full Sync: Unable to successfully complete SDM Full Sync operation.

在 vSphere UI 中,看到以下故障:

Task Name Status: Perform LWD-based snapshot sync
Cannot complete the operation. See the event log for details. A disk was closed during the operation. This can happen due to VM lifeCycle events such as VM power off, vMotion and HA failover. The operation should be retried.

执行基于 LWD 的快照同步失败

在 PowerProtect Data Manager 备份虚拟机时,VMware 的产品 CloudDR 正在虚拟机上执行快照操作。在上面的屏幕截图中,我们看到在运行 PowerProtect Data Manager 备份时,CloudDR 正在执行“Reconfigure virtual machine”任务。这会导致 PowerProtect Data Manager 备份失败。

Cause

PowerProtect Data Manager 备份与 VMware CloudDR 活动的重叠

 

Resolution

更改 VMware CloudDR 的计划,以防止 CloudDR 活动与 PowerProtect Data Manager 备份重叠。

 

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000219443
Article Type: Solution
Last Modified: 01 Mar 2024
Version:  3
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