PowerProtect Data Manager: Sikkerhetskopiering mislykkes med feilkode ABV0016

Summary: Sikkerhetskopieringer av PowerProtect Data Manager Virtual Machine (VM) mislykkes med følgende melding: Feilkode: ABV0016VM direkte motor lokal vert kan ikke sikkerhetskopiere den virtuelle maskinen på grunn av et API-problem. ...

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Symptoms

VM-sikkerhetskopieringer mislykkes etter at de har kjørt en stund. Brukergrensesnittet viser feilkoden ABV0016 og budskapet:

VM direct engine local host is unable to backup the virtual machine because the API issue

Feilkode for VM-sikkerhetskopiering mislykkes: ABV0016

vmdm.log har følgende feilmeldinger:

YYYY-MM-DDThh:mm:ssZ DEBUG: [a85c3e1a9c5ee77b;ac8bc10a5b7b4009] Sending state of 'Running' (last: state=Running, progress=27).
YYYY-MM-DDThh:mm:ssZ ERROR: [a85c3e1a9c5ee77b;ac8bc10a5b7b4009] SDM Data Mover: SDM Full Sync: The vCenter task failed: dp.vpx.fault.DiskClosing.summary
YYYY-MM-DDThh:mm:ssZ ERROR: [a85c3e1a9c5ee77b;ac8bc10a5b7b4009] SDM Data Mover: SDM Full Sync: The vCenter task for 'SDM Snapshot Sync fullSync' completed with state 'error'.
YYY-MM-DDThh:mm:ssZ INFO: [a85c3e1a9c5ee77b;ac8bc10a5b7b4009] Connect vCenter: Set custom attribute 'Dell VM Direct Engine Cleanup Descriptor' value for object vm-200 to '{"DataMover":"SDM","SessionType":"Backup","SessionUuid":"0c1dafe9-8d4f-4701-93fd-65c6024b8503","SessionStartTime":"YYYY-MM-DDT14:18:58Z","VmMORef":"vm-243","VmName":"infosys","VProxyMORef":"","SnapshotMORef":"","VmdkBaseFileNames":null,"DpdVendorId":"","LwdDiskIds":null,"DpdTaskMORef":"","LwdSnapshotUuid":""}'.
YYYY-MM-DDThh:mm:ssZ DEBUG: [a85c3e1a9c5ee77b;ac8bc10a5b7b4009] SDM Data Mover: SDM Full Sync: Set VM Cleanup Descriptor. YYYY-MM-DDT15:hh:mm:ssZ ERROR: [a85c3e1a9c5ee77b;ac8bc10a5b7b4009] SDM Data Mover: SDM Full Sync: Unsuccessful after 1 attempts over 42m23.015355429s. YYYY-MM-DDT15:hh:mm:ssZ ERROR: [a85c3e1a9c5ee77b;ac8bc10a5b7b4009] SDM Data Mover: SDM Full Sync: Unable to successfully complete SDM Full Sync operation.

Fra vSphere-brukergrensesnittet ser vi følgende feil:

Task Name Status: Perform LWD-based snapshot sync
Cannot complete the operation. See the event log for details. A disk was closed during the operation. This can happen due to VM lifeCycle events such as VM power off, vMotion and HA failover. The operation should be retried.

Utføre LWD-basert synkroniseringsfeil ved øyeblikksbilde

VMwares produkt CloudDR utfører øyeblikksbildehandlinger på den virtuelle maskinen når VM sikkerhetskopieres av PowerProtect Data Manager. I skjermbildet ovenfor ser vi oppgaven 'Konfigurer virtuell maskin' på nytt utføres av CloudDR når PowerProtect Data Manager-sikkerhetskopien kjører. Dette fører til at PowerProtect Data Manager-sikkerhetskopien mislykkes.

Cause

Overlapping av PowerProtect Data Manager-sikkerhetskopiering og VMwares CloudDR-aktiviteter

 

Resolution

Endre tidsplanen for VMwares CloudDR for å hindre overlapping mellom CloudDR-aktiviteter og PowerProtect Data Manager-sikkerhetskopiering.

 

Affected Products

PowerProtect Data Manager
Article Properties
Article Number: 000219443
Article Type: Solution
Last Modified: 01 Mar 2024
Version:  3
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