Secure Connect Gateway: Upgrade fails after bridge network MTU change
Summary: User Interface will be unavailable after upgrading following an MTU change on the docker bridge network.
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
MTU of sae-srs-bridge is changed due to network restriction, per Secure Connect Gateway Virtual Edition (Virtual Appliance/SCG-VE): Unable to register Secure Connect Gateway due to default MTU size not allowed by Internet provider to connect to the Dell Enterprise servers.
After performing version update, the User Interface of the Secure Connect Gateway is unavailable:
docker container ls -all
Reports only the saede-app container:
# docker container ls --all CONTAINER ID IMAGE COMMAND CREATED STATUS PORTS NAMES 0f6a3732c9ef sae:latest "/usr/lib/systemd/sy…" 15 months ago Up 48 seconds 0.0.0.0:162->162/tcp, 0.0.0.0:5700-5704->5700-5704/tcp, 0.0.0.0:162->162/udp saede-app
journalctl -u srs.docker.service
Shows the following:
# journalctl -u srs.docker.service
-- Logs begin at Wed 2024-01-31 15:46:57 UTC, end at Wed 2024-01-31 15:53:37 UTC. --
Jan 31 15:50:24 e2ecntscgvmwlab01 systemd[1]: Starting SRS Container Service...
Jan 31 15:50:25 e2ecntscgvmwlab01 docker-compose[3615]: The Compose file './cfg.yml' is invalid because:
Jan 31 15:50:25 e2ecntscgvmwlab01 docker-compose[3615]: networks.main_net.ipam.config.subnet is invalid: should use the CIDR format
Jan 31 15:50:25 e2ecntscgvmwlab01 docker-compose[3632]: The Compose file './cfg.yml' is invalid because:
Jan 31 15:50:25 e2ecntscgvmwlab01 docker-compose[3632]: networks.main_net.ipam.config.subnet is invalid: should use the CIDR format
Jan 31 15:50:25 e2ecntscgvmwlab01 docker-compose[3636]: Network "sae-srs-bridge" needs to be recreated - option "com.docker.network.driver.mtu" has changed
Jan 31 15:50:26 e2ecntscgvmwlab01 systemd[1]: srs.docker.service: Main process exited, code=exited, status=1/FAILURE
Jan 31 15:52:35 e2ecntscgvmwlab01 systemd[1]: srs.docker.service: Start-post operation timed out. Stopping.
Jan 31 15:52:35 e2ecntscgvmwlab01 systemd[1]: Failed to start SRS Container Service.
Jan 31 15:52:35 e2ecntscgvmwlab01 systemd[1]: srs.docker.service: Unit entered failed state.
Jan 31 15:52:35 e2ecntscgvmwlab01 systemd[1]: srs.docker.service: Failed with result 'timeout'.Cause
Network sae-srs-bridge is re-created during update, its MTU is reverted to the original value (1500), the previously connected containers refuse to power on.
Resolution
- Revert to a snapshot before the upgrade, can be before or after MTU change.
- Download the upgrade only, DO NOT install.
- Run the following command:
-
zypper refresh
-
zypper --non-interactive up container-orchestration
-
- Modify the below file, insert the highlighted line, make sure the MTU matches the one currently being used.
# vi /opt/esrsve/container-orchestration/cfg.yml
networks: main_net: name: sae-srs-bridge driver: bridge driver_opts: com.docker.network.bridge.name: sae-srs-bridge com.docker.network.driver.mtu: 1454 enable_ipv6: true ipam: driver: default config: - subnet: ${BridgeSubnet} - subnet: fd00:d311:e3c:5c6::/64 - Start saede-app container
docker start saede-app
- Wait for the user interface to recover (5-10 minutes) and perform upgrade.
Affected Products
Secure Connect Gateway - Virtual EditionArticle Properties
Article Number: 000221680
Article Type: Solution
Last Modified: 23 Apr 2025
Version: 4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.