Data Domain: Reset Forgotten BIOS Password on DD9910, DD9410, or DD6410

Summary: How to reset a forgotten BIOS password on Data Domain DD9910, DD9410, or DD6410 platforms.

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Instructions

How to reset a forgotten BIOS password on Data Domain DD9910, DD9410, or DD6410 platforms.

Applies to:

  • PowerProtect Data Domain models: DD9910, DD9410, or DD6410
  • All DDOS software versions

Instructions:

  1. Power off the system and then disconnect it from power.
  2. Remove the system cover.
  3. Move the jumper (PWRD_EN) on the system board from pins 2 and 4 to pins 4 and 6.
  4. Replace the system cover.

NOTE: The existing password is not disabled (erased) until the system boots with the jumper on pins 4 and 6. However before assigning a new BIOS password, move the jumper back to pins 2 and 4.

NOTE: If you assign a new system or setup password with the jumper on pins 4 and 6, the system disables the new password the next time it boots.
 
  1. Connect the system to the power outlet, and then power on and allow the system to boot.
  2. Power off the system.
  3. Remove the rear system cover.
  4. Move the jumper on the system board from pins 4 and 6 to pins 2 and 4.
  5. Replace the system cover.
  6. Reconnect the peripherals and connect the system to the power outlet, and then power on the system.
  7. A new password can now be assigned.
  • Access BIOS (F2): System Setup Main Menu > System BIOS > System Security 
  • Password Status is set to Unlocked.
  • System Password field, type your new password, press Enter, reenter new password to confirm, and then click OK.
  • Press Esc to return to the System BIOS screen. Press Esc again.
  • A message prompts you to Save the changes

View: 

Password Jumper desciptions

Videos

Affected Products

Data Domain, DD9410 Appliance, DD9910 Appliance

Products

Data Domain Deduplication Storage Systems
Article Properties
Article Number: 000283853
Article Type: How To
Last Modified: 12 Feb 2025
Version:  1
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