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Article Number: 000199974

Laptops Do Not Switch to Ethernet From WiFi When Plugged Into Ethernet Cable With USB-C Dongle

Summary: Laptops remain on WiFi when plugged into Ethernet.

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Article Content

Symptoms

Laptops with the wireless radio control feature (Figure 1 [English only]) in BIOS do not switch over to Ethernet when using USB-C to RJ45 dongles or plugged into Monitors with network capability. This occurs if using a USB-C to USB-C or USB-C to RJ45 connection.
BIOS Setup Wireless Radio Control off
Figure 1:BIOS Setup Wireless Radio Control

Cause

WiFi Radio switching is only for when plugged into a Docking station.

Resolution

This is working as designed.

Article Properties

Affected Product
Dell Dock WD15, Dell Thunderbolt Dock TB16, Dell Dock WD19, Latitude 3300, Latitude 3310, Latitude 3320, Latitude 5300, Latitude 5310, Latitude 5320, Latitude 7300, Latitude 7310, Latitude 7320, Latitude 3400, Latitude 3410, Latitude 3420 , Latitude 5400, Latitude 5410, Latitude 7400, Latitude 7410, Latitude 7420, Latitude 9420, Latitude 3500, Latitude 3510, Latitude 3520, Latitude 5500, Latitude 5510, Latitude 5520, Latitude 7520, Latitude 9520, Latitude 5420, Precision 5550, Precision 5560, Precision 7550, Precision 7560, Precision 5750, Precision 5760, Precision 7750, Precision 7760 ...
Last Published Date

06 Dec 2023

Version

4

Article Type

Solution

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