PowerProtect：部署失敗並顯示允許清單應用程式發展介面錯誤，因為 PowerProtect Data Manager 19.20 中的主機名稱解析不正確

Summary: 部署 PowerProtect Data Manager （PPDM） 版本 19.20 搜尋節點時，就會發生此問題。由於 InfrastructureNodeSessions 失敗，且無法產生憑證金鑰和允許清單完整網域名稱 （FQDN），因此會導致初始化失敗。

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Symptoms

無法部署 PPDM 19.20 搜尋節點。

錯誤訊息：

"Error message "Unable to generate cert-key, thumbprint string for node deployment - unable to allowlist fqdn"!
Unable to deploy VM. Unable to generate virtual machine deployment configuration. Unable to generate cert-key, thumbprint string for node deployment. unable to allowlist fqdn. Request unsuccessful: Post "https://localhost:8443/api/v2/whitelist": http: ContentLength=76 with Body length 0 (0

 

Cause

PPDM 的 IP 位址和 FQDN 已在 /etc/hosts 檔案中被註解掉，導致 Eureka 解析不正確的主機名稱，導致允許清單 API 失敗，並導致搜尋引擎無法成功部署。

admin:~> date; curl -w '\nHTTP_CODE=%

> {http_code}

> \n' -s -k -H "Authorization: Bearer $token" -H "Content-Type: application/json" -X POST https://localhost:8443/api/v2/whitelist -k -d '

> {"expiresAt" : "2026-02-10T22:29:13.000Z", "ip" : "xxx.xxx.xxx.xxx", "state": "APPROVED"}

> '; date

Thu 18 Sep 2025 07:59:07 AM EDT

{   "reason" : "The service is unavailable.",   "remediation" : "Try the operation again later.",   "code" : 503,   "path" : "/api/v2/whitelist",   "timestamp" : 1758196747565,   "details" : [ ] }

HTTP_CODE=%

{http_code}

 

Resolution

在 PPDM 主機的 /etc/hosts 中新增正確的項目，並重新開機 AAA 和 Eureka。

然後重新部署搜尋引擎。

 

Article Properties
Article Number: 000371019
Article Type: Solution
Last Modified: 29 Sep 2025
Version:  2
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