RecoverPoint for virtuelle maskiner: Prosessen krasjer på vRPA-er som påvirker replikering

Summary: Konsistensgrupper (CG-er) i feiltilstand som RecoverPoint Appliances (RPA-er) ikke får tilgang til volumene Repository (KVOL) og Journal (JVOL).

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Symptoms

I RecoverPoint for VM-miljøer (RP4VMs) kan konsistensgrupper (CG-er) gå inn i en feiltilstand fordi RPA-ene ikke får tilgang til repositoriet og journalvolumene. 

Feil i utdataene for dashbordet eller systemstatusen:   

ERROR: Journalvolum [Kopier, PROD, IOFilter_JVOL_00044] kan ikke nås av: RPA 2


Mulige feil i kontroll-/replikeringslogger:     

2020/02/12 23:40:02.275 - #0 - 13659/13550 - MultiPath: errno=0 PathImporter::importFinished: got MPI error: SanDiscoveryBoxMgrProxy connection lost (maybe storage process died?) a_res.error = 1
2020/02/12 23:40:02.275 - #2 - 13631/13550 - MultiPath: MPVolumeConnectingState::handleImportedPaths: requesting non-optimized:  a_volume = 0x483a04edc455f87e (StorageType=RP_VSTORAGE, revision=
2020/02/12 23:40:02.275 - #0 - 13631/13550 - MultiPath: errno=0 PathImporter::importFinished: got MPI error: SanDiscoveryBoxMgrProxy connection lost (maybe storage process died?) a_res.error = 1
2020/02/12 23:40:02.275 - #2 - 13631/13550 - MultiPath: MPVolumeConnectingState::handleImportedPaths: requesting all:  a_volume = 0x483a04edc455f87e (StorageType=RP_VSTORAGE, revision=
2020/02/12 23:40:02.275 - #0 - 13631/13550 - MultiPath: errno=0 PathImporter::importFinished: got MPI error: SanDiscoveryBoxMgrProxy connection lost (maybe storage process died?) a_res.error = 1
2020/02/12 23:40:02.275 - #2 - 13631/13550 - MultiPath: MultiIOSender::finish: IO error m_volume.getGuid() = 0x483a04edc455f87e &m_io = 0x7f5ef4887950 this = 0x7f5ef4887940 a_status = general error MPVolumeConnectingState
Lagringsloggen viser at loggingen stoppet før gjeldende klokkeslett (prosessen kjører ikke).
 
Et annet symptom kan være at replikasjonsprosessen starter på nytt.
RPA-kjerneloggen (trukket ut*/files/var/log/kern.log) viser Out of memory killing av replikeringsprosessen:    
Nov 26 13:36:40 localhost kernel: [4545420.314953] Out of memory: Kill process 4842 (replication) score 530 or sacrifice child
Nov 26 13:36:40 localhost kernel: [4545420.354484] Out of memory: Kill process 4842 (replication) score 530 or sacrifice child

Cause

RPA-prosessene krasjer på grunn av mangel på minne. RPA-VM-er hadde ikke reservert alt minne.

Resolution

Omgåelse av problemet:    
Start RPA-ene på nytt.

Oppløsning:    
Kontroller at alle RPA-ene har reservert alt gjesteminne.

Under vSphere høyreklikker du på vRPA VM > Edit settings... > Utvid Minne-delen> Velg Reserver alt gjesteminne (Alt låst)> Klikk OK.
 

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Affected Products

RecoverPoint

Products

RecoverPoint, RecoverPoint for Virtual Machines
Article Properties
Article Number: 000071407
Article Type: Solution
Last Modified: 06 Jan 2026
Version:  5
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