NetWorker: How to Uninstall NMC without Installing Entire NetWorker Package (Windows)

Summary: This article outlines the process to uninstall the NetWorker Management Console (NMC) package on Windows systems without uninstalling the full NetWorker package. This method may be wanted if the NMC must be removed without stopping or impacting services for other NetWorker packages that are installed on the system. ...

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Instructions

The 'NetWorker Management Console' package is not listed under 'Programs and Features,' so uninstalling the NMC package requires removing the entire NetWorker installation. Once removed the wanted packages (example: client, storage node, server) can be reinstalled. 
 
NOTE: The system administrator must perform the actions outlined in this article. If assistance with this process is required engage the Windows System Administrator; Dell Professional Services can also be used for installations and upgrade processes. To engage with professional services, reach out to your Dell Sales Rep or Site Account Manager.

The NMC can be uninstalled independently from the NetWorker installation with the following process. This process can be performed without impacting other NetWorker services running on the same host.
  1. Open an Admin command prompt on the system where the NMC package is installed.
  2. Stop the NMC (gstd) services:
net stop gstd
  1. Confirm that NMC service has stopped:
tasklist | findstr gst
NOTE: GST services can also be checked from Windows services.msc.
  1. Get the IdentifyingNumber of the NMC package with the following command:
wmic product where "Vendor = 'Dell EMC'" get name, IdentifyingNumber, PackageName
Example: 
C:\Windows\system32>wmic product where "Vendor = 'Dell EMC'" get name, IdentifyingNumber, PackageName
IdentifyingNumber                       Name                            PackageName
{0317FA50-2488-412D-A28D-4DEC6DF30CC6}  NetWorker                       NwClientMsi.msi
{858F1D71-AF6A-4467-BD70-C83274EFEAAA}  Config Checker                  CfgChkMsi.msi
{A815B1B7-28F5-4E3B-94D7-89833CB86AAD}  NetWorker Management Console    NMC.msi
{FB16A069-347F-4C3C-A974-34A344F7CD50}  NetWorker Module for Microsoft  NMM.msi
  1. Using the IdentifyingNumber outputted, run the following command to remove the NMC package:
wmic product where "IdentifyingNumber = '{IdentifyingNumber}'" call uninstall

Example:

C:\Windows\system32>wmic product where "IdentifyingNumber = '{A815B1B7-28F5-4E3B-94D7-89833CB86AAD}'" call uninstall
Executing (\\WINSRVR2K16\ROOT\CIMV2:Win32_Product.IdentifyingNumber="{A815B1B7-28F5-4E3B-94D7-89833CB86AAD}",Name="NetWorker Management Console",Version="19.7.0.1")->Uninstall()
Method execution successful.
Out Parameters:
instance of __PARAMETERS
{
        ReturnValue = 0;
};
  1. Confirm that NMC services were removed: 
sc query state=all | findstr GST
NOTE: If no "GST" output is returned, all the GST (NMC) related services have been removed.

Uninstalling NetWorker packages does not delete the package folder. The default NMC installation path is: C:\Program Files\EMC NetWorker\Management. This path can be reused if a re-install is planned or deleted if no longer needed.
 
NOTE: A system reboot is recommended before performing a subsequent NMC reinstall.

Additional Information

If NMC (gst) services are not removed, the following commands can be used.

  1. Get a list of the "GST" services: 
sc query state=all | findstr GST

Example:

C:\Users\Administrator.NETWORKER>sc query state=all | findstr GST
SERVICE_NAME: EMC GST Database Service
DISPLAY_NAME: EMC GST Database Service
DISPLAY_NAME: EMC GST Service
SERVICE_NAME: EMCGSTWebServer
DISPLAY_NAME: EMC GST Web Service
DISPLAY_NAME: EMC GST Trap Handler

 

  1. Use the following sc 
sc delete service_name
Example: 
C:\Users\Administrator.EMCLAB>sc delete gstd
[SC] DeleteService SUCCESS

C:\Users\Administrator.EMCLAB>sc delete gstsnmptrapd
[SC] DeleteService SUCCESS
  1. Validate that the services have been removed:
sc query state=all | findstr GST

Affected Products

NetWorker

Products

NetWorker Family, NetWorker Series
Article Properties
Article Number: 000203840
Article Type: How To
Last Modified: 21 Apr 2025
Version:  6
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