How to Manage the CrowdStrike Falcon Sensor Maintenance Token

Summary: Learn how to manage the CrowdStrike Falcon Sensor maintenance token with these instructions to enable, locate, or disable the token from the Falcon console.

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Symptoms

This article provides steps to enable, locate, and disable the CrowdStrike Falcon Sensor maintenance token.

Affected Products:

  • CrowdStrike Falcon Sensor

Affected Versions:

  • v5.10.0 and Later

Affected Operating Systems:

  • Windows
  • Mac
  • Linux

Cause

Not applicable

Resolution

In CrowdStrike Falcon Sensor v5.10 and later, a maintenance token is used to protect the software from unauthorized removal or tampering. The maintenance token replaces the previous password protection feature. A CrowdStrike falcon administrator can Enable, Locate, or Disable maintenance tokens in their environment. Click the appropriate action for more information.

Note: New Sensor Update Policies have Uninstall and maintenance protection enabled for individual hosts. These steps are only required for older Sensor Update Policies or enabling Bulk maintenance mode.
  1. In a Google Chrome or Microsoft Edge browser, go to your Falcon Console login URL.
  2. Populate the CrowdStrike account holder’s credentials, and then click Log In.

Falcon Console log in

  1. In the left menu pane, select Host setup and management and then select Sensor update policies.

Going to Host setup and management and then selecting Sensor update policies

  1. Select the targeted Sensor Update Policy Name and then click Edit Policy.

Edit Policy

Note: The Sensor Update Policy Name may differ in your environment.
  1. Turn on Uninstall and maintenance protection.

Enabling Uninstall and maintenance protection

  1. If using Bulk maintenance mode, go to Step 7. Otherwise, go to Step 9.
  2. Under Sensor version, select Sensor version updates off.

Sensor version updates off

  1. Turn on Bulk maintenance mode.

Enabling Bulk maintenance mode

  1. To the right of Sensor update policy settings, click Save.

Save

  1. Confirm the policy change.
Note: Online hosts may take up to five minutes to receive the new policy.

A maintenance token can be configured to:

  • Individual hostnames using a unique token
  • Bulk groups using a static token

Click Individual or Bulk for location information.

Individual

  1. In a Google Chrome or Microsoft Edge browser, go to your Falcon Console login URL.
  2. Populate the CrowdStrike account holder’s credentials, and then click Log In.

Falcon Console log in

  1. In the left menu pane, select Host setup and management and then select Host management.

Host setup and management and Host management

Note: The layout in the example may differ slightly from your environment.
  1. Locate and then click the targeted Hostname.
  2. In the hostname display, click Reveal maintenance token.

Reveal maintenance token

Note: Reveal maintenance token is disabled if bulk maintenance token is enabled.
  1. Optionally, input a Reason for Token Reveal and then click Reveal Token.

Reveal Token

  1. Record the hostname Maintenance Token and then click Done.

Recording the hostname maintenance token

Note: The Maintenance Token will differ in your environment.

Bulk

  1. In a Google Chrome or Microsoft Edge browser, go to your Falcon Console login URL.
  2. Populate the CrowdStrike account holder’s credentials, and then click Log In.

Falcon Console log in

  1. In the left menu pane, select Host setup and management and then select Sensor update policies.

Host setup and management and Sensor update policies

  1. Select the targeted Sensor Update Policy Name and then click Edit Policy.

Edit Policy

Note:
  • The Sensor Update Policy Name can also be located under the specific hostname in Host Management.
  • The Sensor Update Policy Name may differ in your environment.
  1. Under Bulk maintenance mode, click REVEAL TOKEN.

Reveal Token

  1. Optionally, input a Reason for Token Reveal and then click Reveal Token.

Revealing the token

  1. Record the Policy Maintenance Token and then click Done.

Recording the policy maintenance token

Warning:
  • A Policy Maintenance Token is not re-created on reinstall.
  • A Policy Maintenance Token should not be provided directly to the end user.
  • The Policy Maintenance Token will differ in your environment.
  1. In a Google Chrome or Microsoft Edge browser, go to your Falcon Console login URL.
  2. Populate the CrowdStrike account holder’s credentials, and then click Log In.

Falcon Console log in

  1. In the left menu pane, select Host setup and management and then select Sensor update policies.

Host setup and management and Sensor update policies

  1. Select the targeted Sensor Update Policy Name and then click Edit Policy.

Edit Policy

Note: The Sensor Update Policy Name may differ in your environment.
  1. Turn off Uninstall and maintenance protection.

Disabling Uninstall and maintenance protection

  1. To the right of Sensor update policy settings, click Save.

Save

  1. Confirm the policy change.
Note:
  • If Bulk maintenance mode was enabled, it will be disabled after clicking Confirm.
  • Online hosts may take up to five minutes to receive the new policy.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

CrowdStrike
Article Properties
Article Number: 000130591
Article Type: Solution
Last Modified: 09 Feb 2024
Version:  16
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