ECS xDoctor: RAP015: Power Supply Failure

Summary: A power supply on the node is reporting a failure state.

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Symptoms

The node is not operating under a redundant power state. A power supply is reporting a failed state:

Timestamp    = 2019-04-25_133302
    Category = platform
    Source   = cs_hal
    Severity = CRITICAL
    Node     = 169.254.1.2
    Message  = Power Supply Failure
    Extra    = {'node': '169.254.1.2', 'item': 'PS2 Status', 'info': 'input lost', 'status': 'FAIL'}
    RAP      = RAP015
    Solution = 201243

Cause

This is a power cable or power supply issue.

Resolution

Verify the issue:


1. Check the status of the power supplies using cs_hal.

Example: 
# cs_hal sensors psu
Entity            Type                Label             Status  Info
-----             -----               -----             -----   -----
Power Supply      PSU                 PS1 Status        OK
Power Supply      PSU                 PS2 Status        OK

# cs_hal sensors psu
Entity            Type                Label             Status  Info
-----             -----               -----             -----   -----
Power Supply      PSU                 PS1 Status        FAIL    failure detected; failure predicted;
Power Supply      PSU                 PS2 Status        OK
2. The physical state of the cable must be checked. Customers can check, or else a field engineer can be sent to the site. Once cables are then confirmed as secure run the check again from the command on step 1.

3. If the power supply is still reporting an issue and the cable is not loose, contact Dell technical support to arrange a replacement.

Affected Products

ECS Appliance

Products

ECS Appliance
Article Properties
Article Number: 000046802
Article Type: Solution
Last Modified: 14 Oct 2025
Version:  5
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