EMAgent 在 Dell Security Management Server 上导致负载过大

Summary: 在某些情况下，Dell Encryption Management Agent （EMAgent） 每分钟启动一次服务器签入。这可能会导致到 Dell Security Management Server（以前称为 Dell Data Protection Server）的流量过多，从而导致资源利用率过高和可能的服务崩溃。

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Symptoms

受影响的产品：

  • Dell Security Management Server
  • Dell Security Management Server Virtual
  • Dell Full Disk Encryption
  • Dell BitLocker Manager
  • Dell Endpoint Security Suite Enterprise
  • Dell Data Protection | Enterprise Edition Server
  • Dell Data Protection | Virtual Edition

受影响的版本：

  • v10.1 至 10.2

受影响的操作系统：

  • Windows 7
  • Windows 10

此问题存在于 EMAgent 没有自加密驱动器 （SED） 插件。这包括：

  • Dell Full Disk Encryption
  • Dell BitLocker Manager
  • Dell Endpoint Security Suite Enterprise

此问题不会出现在以下位置：

  • Dell Self-Encrypting Drive Manager

端点：

在 C：\Programdata\Dell\Dell Data Protection\ 中的DellAgent.log文件中，有日志消息指示每分钟检查一次：

2019.05.20 20:36:53.571 [05184] (00015) I Comm : opening connection to https://ddpeserver.ddpetest.com:8888/agentv2
2019.05.20 20:36:53.571 [05184] (00015) E Comm : Could not locate saasManager plugin
2019.05.20 20:36:53.633 [05184] (00015) I Comm : sending 0 major events to server
2019.05.20 20:36:53.633 [05184] (00015) I Comm : closing connection to https://ddpeserver.ddpetest.com:8888/agentv2
2019.05.20 20:36:53.633 [05184] (00015) E Comm : HaveUserKeysToEscrow - No credentials are valid, nothing to escrow
2019.05.20 20:36:53.649 [05184] (00015) I Comm : next contact with server scheduled for 5/20/2019 8:37:53 PM
2019.05.20 20:37:53.655 [05184] (00015) I Comm : opening connection to https://ddpeserver.ddpetest.com/agentv2
2019.05.20 20:37:53.655 [05184] (00015) E Comm : Could not locate saasManager plugin
2019.05.20 20:37:53.717 [05184] (00015) I Comm : sending 0 major events to server
2019.05.20 20:37:53.733 [05184] (00015) I Comm : closing connection to https://ddpeserver.ddpetest.com/agentv2
2019.05.20 20:37:53.733 [05184] (00015) E Comm : HaveUserKeysToEscrow - No credentials are valid, nothing to escrow
2019.05.20 20:37:53.733 [05184] (00015) I Comm : next contact with server scheduled for 5/20/2019 8:38:53 PM

Server:

在核心服务器的output.log文件中，也可能存在过多的代理签入：

2019-05-20 11:08:58,664 INFO AGENT [Thread Pool Worker] - RequestResponse agent xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx has checked in recently

此外，Dell Security Management Server 可能会显示核心服务器服务的资源利用率较高。

Cause

不适用

Resolution

此问题可通过升级 EMAgent 升级到 v10.3 或更高版本。

要联系支持部门，请参阅 Dell Data Security 国际支持电话号码。
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Affected Products

Dell Encryption, Dell Endpoint Security Suite Enterprise
Article Properties
Article Number: 000130879
Article Type: Solution
Last Modified: 07 May 2024
Version:  8
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