VxRail: Upgrade Fails With Error "Error performing search for VMware-vCenter-Server-Appliance"

Summary: An out of family upgrade failing at prechecking the vCenter .ova file is available on vSAN datastore (this is post new vCenter creation/data migration).

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Symptoms

During an out of family upgrade with an internal vCenter, upgrade fails after creating and migrating data to the new vCenter with error"

Error from lcm-web.log

2023-07-24 08:07:05,896 WARN [LCM] [lcm-core-0] c.e.m.m.u.s.VirtualApplianceUpgradeService [VirtualApplianceUpgradeService.java:1087] LCM Exception occurred during upgrade for virtual appliance 0 - {}
com.vce.lcm.exception.LCMException: Failure occurred while running an upgrade for bundle: VXRAIL_COMPOSITE-7.0.451-28053212_for_4.7.x.zip. The error message: Error performing search for VMware-vCenter-Server-Appliance-7.0.3.01400-2147770
6_OVF10.ova on [VxRail-Virtual-SAN-Datastore-xxxx] upgradeBundles-xxxx, Task state: ERROR, error msg: File [VxRail-Virtual-SAN-Datastore-xxxx
] upgradeBundles-xxxx was not found.

Cause

vCenter .ova file is missing from the upgrade bundles folder on the vSAN datastore.

Resolution

Manually upload the vCenter .ova file from an offline bundle to the upgrade bundle folder in the vSAN datastore.

Steps to do so:

  1. Access a host UI
  2. Go to storage->vSAN datastore->click 'datastore browser' button
  3. Locate the folder UUID (you can go to a host CLI under /vmfs/volume/vsan and find the folder name/UUID with 'ls -l' command)
  4. Click upload and choose the .ova file
  5. Once the file is uploaded, you can retry the upgrade (no need to cancel and start over)

Affected Products

VxRail, CloudArray Virtual Edition for VxRail Appliance, VMWare Cloud on Dell EMC VxRail E560F, VMWare Cloud on Dell EMC VxRail E560N, VxRail 460 and 470 Nodes, VxRail Appliance Family, VxRail Appliance Series, VxRail G410, VxRail G Series Nodes , VxRail D Series Nodes, VxRail D560, VxRail D560F, VxRail E Series Nodes, VxRail E460, VxRail E560, VxRail E560 VCF, VxRail E560F, VxRail E560F VCF, VxRail E560N, VxRail E560N VCF, VxRail E660, VxRail E660F, VxRail E660N, VxRail E665, VxRail E665F, VxRail E665N, VxRail G560, VxRail G560 VCF, VxRail G560F, VxRail G560F VCF, VxRail Gen2 Hardware, VxRail P Series Nodes, VxRail P470, VxRail P570, VxRail P570 VCF, VxRail P570F, VxRail P570F VCF, VxRail P580N, VxRail P580N VCF, VxRail P670F, VxRail P670N, VxRail P675F, VxRail P675N, VxRail S Series Nodes, VxRail S470, VxRail S570, VxRail S570 VCF, VxRail S670, VxRail Software, VxRail V Series Nodes, VxRail V470, VxRail V570, VxRail V570 VCF, VxRail V570F, VxRail V570F VCF, VXRAIL V670F, VxRail VD-4000R, VxRail VD-4000W, VxRail VD-4000Z, VxRail VD-4510C, VxRail VD-4520C, VxRail VD Series Nodes ...
Article Properties
Article Number: 000216303
Article Type: Solution
Last Modified: 06 Nov 2025
Version:  2
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