Cisco MDS 9396T:連續多次執行「callhome 測試」後發生意外重新開機

Summary: 設定 callhome 並執行「callhome test」命令後,「callhome 伺服器」服務將會當機。如果「callhome test」命令連續多次執行,可能會導致交換器重新開機。

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

MDS 9000 交換器在 `callhome test` 命令已發出,產生核心檔案。如果多個 `callhome test` 命令是連續執行的,例如 `callhome test` 其次是 `callhome test-keepalive」,這可能會導致數次服務當機,並可能導致交換器意外重新開機。

MDS9396T# show logging last 15

2024 Nov 18 14:49:18 MDS9396T %SYSMGR-2-SERVICE_CRASHED: Service "callhome server" (PID 4459) hasn't caught signal 11 (core will be saved).

 

MDS9396T# show core
Module  Instance  Process-name     PID       Date(Year-Month-Day Time)
------  --------  ---------------  --------  -------------------------
1       1         callhome         4459      2024-11-18 14:49:18
1       1         callhome         7110      2024-11-18 14:50:41

 

MDS9396T# show system reset-reason
----- reset reason for module 1 (from Supervisor in slot 1) ---
Reason: Reset triggered due to HA policy of Reset
Service: callhome server hap reset
Version: 8.4(2e)

 

Cause

Cisco 針對此問題建立了錯誤 CSCwm91493。

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwm91493此超連結會帶您前往 Dell Technologies 以外的網站。

 

目的地設定檔是使用格式「XML」設定目的地full_txt而非預設格式的「full-txt

 

範例:

'show run call all'
callhome
email-contact example@dell.com
distribute
enable
commit
destination-profile full_txt format xml
destination-profile full_txt message-size 100000

 

瞭解受影響的版本:

8.4 (2e)

8.4(2樓)

9.4(2)

9.4(2a)

 

Resolution

因應措施:

將 callhome 目標設定檔從 格式化目標設定檔full_txt格式化 xml 重新配置為此格式 目標設定檔full_txt格式完整 txt。 

範例:

變更此 -
switch-1(config-callhome)# destination-profile full_txt
switch-1(config-callhome)# destination-profile full_txt format xml

對此——
switch-1(config-callhome)# destination-profile full_txt
switch-1(config-callhome)# destination-profile full_txt format full-txt

已知已修正版本:

將在將來的代碼中解決。

Affected Products

Connectrix MDS 9148S, Connectrix MDS 9148T, Connectrix MDS 9396S, Connectrix MDS 9396T
Article Properties
Article Number: 000248915
Article Type: Solution
Last Modified: 17 Feb 2025
Version:  1
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