PowerProtect: VM Direct Protection Engineä ei voi ottaa käyttöön alustusvirheen vuoksi

Summary: Virtual Machine (VM) Direct Engine -käyttöönoton käynnistyminen epäonnistuu ja näyttöön tulee viesti Cannot to connect to External vProxy over port 9090.

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Symptoms

PowerProtect Data Manager -laitteella suojataan vSphere-ympäristö VM Direct Engine -ratkaisulla. VM Direct Engine -käyttöönotto demilitarisoidun vyöhykkeen (DMZ) klusterissa epäonnistuu alustusvaiheessa. System Job -tila näyttää:

ProxySession unsuccessful during initialization. Unable to deploy and verify the vProxy my-proxy.my-domain.com. Unable to query vProxy status after 'Deploy'. Request unsuccessful. Unable to connect to External vproxy 'my-proxy.my-domain.com' on port '9090', the host service is not running.

Action : Deploy
TransportMode : HotaddPreferred
Vproxy : my-proxy.my-domain.com
Error : ProxySession unsuccessful during initialization. Unable to deploy and verify the vProxy my-proxy.my-domain.com. Unable to query vProxy status after 'Deploy'. Request unsuccessful. Unable to connect to External vproxy 'my-proxy.my-domain.com' on port '9090', the host service is not running. (0)
ProtectionType : VM
VproxyStatus : Failed


pikanäppäimellä /var/log/brs/vmdm/vmdm.log Osoittaa:

YYYY-MM-DD20:37:02.229Z ERROR [] [vproxyMonitor] [][][][TRACE_ID:b28dabec92e4fcae][] [c.e.b.v.v.s.VPEProxyService.updateTask(809)] - Update VM Direct Protection Engine failed 40be4802-972d-416f-b131-43890b6c32ac ManagedProxySession(state=Failure, id=32a99bf2-1c6e-47e7-aff1-4b26b7026cc8, error: code=0, text=ProxySession unsuccessful during initialization.  Unable to deploy and verify the vProxy my-proxy.my-domain.com.  Unable to query vProxy status after 'Deploy'.  Request unsuccessful.  Unable to resolve External vproxy 'my-proxy.my-domain.com' IP address in DNS server(s).)

 

Cause

PowerProtect-laitteella ei ole pääsyä VM Direct Engineen portin 9090 kautta.

admin@ppdm:~> curl -v my-proxy.my-domain.com:9090
*   Trying 192.168.9.131:9090...
* connect to 192.168.9.131 port 9090 failed: No route to host
* Failed to connect to my-proxy.my-domain.com port 9090 after 18548 ms: Couldn't connect to server
* Closing connection 0
curl: (7) Failed to connect to my-proxy.my-domain.com port 9090 after 18548 ms: Couldn't connect to server
admin@ppdm:~>

 

Resolution

Ympäristön palomuuri tai verkko on määritettävä sallimaan PowerProtect-laitteen tiedonsiirto VM Direct Engineen porttien 22 ja 9090 kautta.
Article Properties
Article Number: 000399113
Article Type: Solution
Last Modified: 19 Dec 2025
Version:  2
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