Vprotect: Hyper-V Yedeklemeleri, Dahili sunucu hatası ile (dışa aktarma) başarısız oluyor

Summary: Hyper-V yedeklemesi "ExternalAPIException: Internal Server Error"

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Symptoms

Yedekleme "ExternalAPIException: Internal Server Error"

Aşağıda gösterilen hata için düğüm günlüklerini kontrol edin: 
[2024-04-10 20:24:18.531] ERROR [pool-5-thread-6] HypervRequestSender.send:43
[e4b640a5-7784-4195-a909-6294d3763d0f] ApiException, code 500

[2024-04-10 20:24:18.531] ERROR [pool-5-thread-6] ExportTask.run:135
[e4b640a5-7784-4195-a909-6294d3763d0f] Backup task failed:

com.dell.vprotect.engine.exception.ExternalAPIException: Internal Server Error
        at com.dell.vprotect.engine.hypervisor.hyperv.HypervRequestSender.send(HypervRequestSender.java:48) ~[engine.jar:?]
        at com.dell.vprotect.engine.hypervisor.hyperv.HypervApi.createAndUploadRctMap(HypervApi.java:283) ~[engine.jar:?]
        at com.dell.vprotect.engine.hypervisor.hyperv.vmexport.DdBoostExport.createAndUploadRctMapToDdBoostAndUpdateBackupFiles(DdBoost
Export.java:221) ~[engine.jar:?]
        at com.dell.vprotect.engine.hypervisor.hyperv.vmexport.DdBoostExport.lambda$exportIncremental$6(DdBoostExport.java:163) ~[engin
e.jar:?]

Hyper-V vProtect aracı günlüklerini kontrol ettiğinizde hata şuna benzerdir: 
2024/04/10 20:27:06.761 [e4b640a5-7784-4195-a909-6294d3763d0f] Microsoft.Management.Infrastructure.CimException: The WS-Management service cannot process the request. The computed response packet size (585610) exceeds the maximum envelope size that is allowed (512000).
   at Microsoft.Management.Infrastructure.Internal.Operations.CimSyncEnumeratorBase`1.MoveNext()
   at System.Linq.Enumerable.SingleOrDefault[TSource](IEnumerable`1 source)
   at Microsoft.Management.Infrastructure.CimSession.InvokeMethod(String namespaceName, CimInstance instance, String methodName, CimMethodParametersCollection methodParameters, CimOperationOptions options)

Cause

WSMan:\localhost\MaxEnvelopeSizeKb'nin varsayılan boyutu 500'dür (Kilobayt), yani 512.000 bayttır.

Aracı, DDboost üzerinden bundan daha fazla veri aktarmaya çalışırsa bir istisna oluşturulur.

Resolution

Başarısız yedeklemeye sahip Sanal Makineyi barındıran hipervizöre erişin.
WSMan:\localhost\MaxEnvelopeSizeKb boyutunu kontrol edin (yönetici olarak PowerShell ile) 
PS C:\Users\Administrator> Get-Item -Path WSMan:\localhost\MaxEnvelopeSizeKb


   WSManConfig: Microsoft.WSMan.Management\WSMan::localhost

Type            Name                           SourceOfValue   Value
----            ----                           -------------   -----
System.String   MaxEnvelopeSizekb                              500


PS C:\Users\Administrator>

Varsayılan değer olan 500'ü, gönderilen bayt sayısından daha büyük bir değere yükseltin 
PS C:\Users\Administrator> Set-Item -Path WSMan:\localhost\MaxEnvelopeSizeKb 600
PS C:\Users\Administrator> Get-Item -Path WSMan:\localhost\MaxEnvelopeSizeKb


   WSManConfig: Microsoft.WSMan.Management\WSMan::localhost

Type            Name                           SourceOfValue   Value
----            ----                           -------------   -----
System.String   MaxEnvelopeSizekb                              600


PS C:\Users\Administrator>

Yedeklemeyi yeniden çalıştırma

Affected Products

vProtect
Article Properties
Article Number: 000224451
Article Type: Solution
Last Modified: 06 Mar 2025
Version:  2
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