AppSync: AppSync-CLI-Befehl schlägt zeitweise fehl

Summary: AppSync-CLI-Befehl schlägt zeitweise fehl

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Symptoms

Dieses Problem tritt auf, wenn mehrere AppSync-CLI-Anmeldungen gleichzeitig versucht werden. Das Problem tritt nur sporadisch auf.

Der Nutzer führt die AppSync-CLI aus, um einen Serviceplan auszuführen, alle Kopien aufzulisten und eine Kopie zu mounten/unmounten, dies schlägt jedoch zeitweise fehl.

Das Ausführen eines Serviceplans schlägt fehl mit:

C:\EMC\AppSync\appsync-cli\appsync-cli.bat -login server=xxxxxx port=8445 user=admin password=xxxxxxxx

INFO: Successfully authenticated AppSync!

C:\EMC\AppSync\appsync-cli\appsync-cli.bat -runSP app=filesystem service_plan=xxxxxxx

ERROR: Failed to run SP!

Das Auflisten aller Kopien, die für einen Serviceplan erstellt werden, oder das Anwendungsobjekt schlägt fehl mit:

C:\EMC\AppSync\appsync-cli\appsync-cli.bat -login server=xxxxxx port=8445 user=admin password=xxxxxxxx

INFO: Successfully authenticated AppSync!

C:\EMC\AppSync\appsync-cli\appsync-cli.bat -listCopies app=filesystem service_plan=xxxxxx age=all

ERROR: Could not locate copies!

Die AppSync-cas.log unter C:\EMC\AppSync\apache-tomcat\bin zeigt Folgendes an:

2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -                               CASAuthenticationAdaptor constructor
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationHandler] -  CASAuthenticationManager::authenticateUsernamePasswordInternal username = admin
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -  CASAuthenticationAdaptor::authenticate
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -                               CASAuthenticationAdaptor::authenticate Using CST...
2017-01-05 10:20:18,330 INFO [com.emc.archway.cas.auth.CSTInterface] - Checking for LDAP authority: PSO-AD-Authority
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  obtainCredentials: authority = PSO-AD-Authority
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  found choice authority = PSO-AD-Authority (PSO-AD-Authority)
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CSTInterface] -  CST authentication failure com.emc.csp.error.SystemException: Error decrypting data
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] -  OS Login disabled
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  obtainCredentials: authority = LocalDirectoryTest
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  found choice authority = LocalDirectoryTest
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -                               CASAuthenticationAdaptor constructor
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationHandler] -  CASAuthenticationManager::authenticateUsernamePasswordInternal username = admin
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -  CASAuthenticationAdaptor::authenticate
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CASAuthenticationAdaptor] -                               CASAuthenticationAdaptor::authenticate Using CST...
2017-01-05 10:20:18,345 INFO [com.emc.archway.cas.auth.CSTInterface] - Checking for LDAP authority: PSO-AD-Authority
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  obtainCredentials: authority = PSO-AD-Authority
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  found choice authority = PSO-AD-Authority (PSO-AD-Authority)
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] -  CST authentication failure com.emc.csp.error.SystemException: Error decrypting data
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] -  OS Login disabled
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  obtainCredentials: authority = LocalDirectoryTest
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.ArchwayAuthCredentialProvider] -  found choice authority = LocalDirectoryTest
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] -  Authentication succeeded...
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] -  Storing roles in lockbox ...
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] - Storing userRole1 = DataAdministrator
2017-01-05 10:20:18,361 INFO [com.emc.archway.cas.auth.CSTInterface] - Storing userRole2 = ResourceAdmin
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - Storing userRole3 = SecurityAdmin
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] - Storing userRole4 = ServicePlanAdministrator
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Authentication succeeded...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Storing roles in lockbox ...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Total roles = 4
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] -  Authentication succeeded - token
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] -  getPerson called for admin
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] -  retrieved cstIF ....com.emc.archway.cas.auth.CSTInterface@16ea70b
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accesing roles in lockbox ...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accesing roles in lockbox ...
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -                            CSTInterface authenticat - storing roles - exception The Lockbox item already exists
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -  Total roles found = 4
2017-01-05 10:20:18,377 INFO [com.emc.archway.cas.auth.CSTInterface] -                            CSTInterface authenticat - storing roles - exception The Lockbox item already exists
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accessed role DataAdministrator
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -                            CSTInterface authenticat - storing roles - exception The Lockbox item already exists
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accessed role ResourceAdmin
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -                            CSTInterface authenticat - storing roles - exception The Lockbox item already exists
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accessed role SecurityAdmin
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Total roles = 4
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.ArchwayAuthentication] -  Authentication succeeded - token
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] -  getPerson called for admin
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.attributes.rolePersonAttributeDao] -  retrieved cstIF ....com.emc.archway.cas.auth.CSTInterface@16ea70b
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accesing roles in lockbox ...
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accesing roles in lockbox ...
2017-01-05 10:20:18,392 INFO [com.emc.archway.cas.auth.CSTInterface] -  Total roles found = 4
2017-01-05 10:20:18,408 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accessed role ServicePlanAdministrator
2017-01-05 10:20:18,408 INFO [com.emc.archway.cas.auth.CSTInterface] -  Accessed role exception
2017-01-05 10:20:18,408 ERROR [com.emc.archway.cas.auth.CSTInterface] - The item name does not exist in the Lockbox
com.emc.csp.error.ObjectNotFoundException: The item name does not exist in the Lockbox
                at com.emc.cst.cstBridge.cstBridgeJNI.LockboxService_retrieveItemAsText(Native Method)
                at com.emc.cst.cstBridge.LockboxService.retrieveItemAsText(LockboxService.java:153)
                at com.emc.csp.services.lockbox.LockboxService.retrieveItemAsText(LockboxService.java:509)

 

Cause

Der AppSync-Server wurde entwickelt, um die Liste der Rollen zu erfassen, die dem Nutzer nach der Authentifizierung zugewiesen sind.

Der AppSync-Server erfasst die Rolleninformationen nach der Authentifizierung und schreibt sie in eine Lockbox (ähnlich einer Datei), um sie später abzurufen.
Sobald der AppSync-Server die gespeicherten Informationen abruft, werden sie gelöscht. Wenn jedoch mehrere Anmeldeversuche gleichzeitig unternommen werden, werden die Informationen in einer Sitzung gelöscht, bevor sie von einer anderen Sitzung abgerufen werden.

Einfach ausgedrückt handelt es sich hierbei um ein Gleichzeitigkeitsproblem, das auf mehrere gleichzeitige Anmeldungen (mehr als eine) zurückzuführen ist.

 

Resolution

Problemumgehung:
Es gibt eine Lösung für dieses Problem, aber es ist die Unterstützung des Dell Technologies Kundensupports erforderlich.

Wenden Sie sich an den Kundensupport von Dell Technologies und lesen Sie diesen Artikel für den Hotfix.

 

Affected Products

AppSync

Products

AppSync
Article Properties
Article Number: 000059230
Article Type: Solution
Last Modified: 01 May 2026
Version:  6
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