Dell Endpoint Security Suite Enterprise System Requirements

This article covers the computer requirements for installing Dell Endpoint Security Suite Enterprise.

Affected Products:

• Dell Endpoint Security Suite Enterprise

Affected Operating Systems:

• Windows
• Mac
• Linux

Dell Endpoint Security Suite Enterprise has specific Network, Hardware, and Software requirements. Click the appropriate option for more information.

Network

Network requirements vary based on the version of the Dell Data Security Server (formerly Dell Data Protection Server) being used with Dell Endpoint Security Suite Enterprise.

v9.11.0 and Later

External destinations for Dell Security Management Server Virtual also vary based on the tenant region that is selected during provisioning.

• Americas
• Europe
• Asia-Pacific Northeast
• Asia-Pacific Southeast
• South America

Click the appropriate region for more information.

Americas

¹Required only for Dell Security Management Server Virtual (formerly Dell Data Protection Virtual Edition)

Europe

¹Required only for Dell Security Management Server Virtual (formerly Dell Data Protection Virtual Edition)

Asia-Pacific Northeast

¹Required only for Dell Security Management Server Virtual (formerly Dell Data Protection Virtual Edition)

Asia-Pacific Southeast

¹Required only for Dell Security Management Server Virtual (formerly Dell Data Protection Virtual Edition)

South America

¹Required only for Dell Security Management Server Virtual (formerly Dell Data Protection Virtual Edition)

Hardware

Minimum Hardware Requirements:

• 500 MB free disk space
• 2 GB RAM
• 10/100/1000 or Wi-Fi network card

Software

Software system requirements differ by the operating system being used.

• Windows
• Mac
• Linux

Click the appropriate operating system for specific platform software requirements.

Windows

The Windows version of Dell Endpoint Security Suite Enterprise integrates Cylance’s Advanced Threat Protection (ATP) client with Dell Data Security (formerly Dell Data Protection) encryption options. This article covers only the ATP client requirements. For information about other Dell Data Security encryption options, reference:

• Dell Encryption Enterprise System Requirements
• Dell BitLocker Manager System Requirements
• Dell Encryption Enterprise and Personal Self-Encrypting Drive Manager Hardware System Requirements
• Dell Full Disk Encryption System Requirements

General Requirements:

• Local Administration rights for installation
• Dell Security Management Server version 9.2 or later
• Dell Endpoint Security Suite Enterprise license

Exclusion Requirements:

Antivirus solutions (for example, Symantec, McAfee, Trend Micro, and more) running on the same endpoint as Dell Endpoint Security Suite Enterprise files must have the following files that are added as exclusions:

C:\Program Files\Dell\Dell Data Protection*
C:\ProgramData\Cylance*
C:\ProgramData\DellDell Data Protection*
C:\Windows\Temp\CylanceDesktopArchive
C:\Windows\Temp\CylanceDesktopRemoteFile
C:\Windows\System32\DriversCylanceDrv*.sys
C:\Windows\System32\DriversCyProtectDrv*.sys
C:\Program Files\Cylance\Desktop

Software Requirements:

v1565 and Later

Operating Systems (32 and 64 bit):

• Desktop:
  • Windows 11 Education, Enterprise, Pro
  • Windows 10 Education, Enterprise, Pro¹
    • v21H2 (November 2021 Update)
    • v21H1 (May 2021 Update)
    • v20H2 (October 2020 Update)
    • v2004 (May 2020 Update - 20H1)
    • v1909 (November 2019 Update - 19H2)
    • v1903 (May 2019 Update - 19H1)
    • v1809 (October 2018 Update/Redstone 5)
      • Windows 10 Enterprise 2019 LTSC
    • v1803 (Spring Creators Update - Redstone 4)
    • v1709 (Fall Creators Update - Redstone 3)
    • v1703 (Creators Update - Redstone 2)
    • v1607 (Anniversary Update - Redstone)
      • Windows 10 Enterprise 2016 LTSC
  • Windows 8.1 Update 0-1, Enterprise²³⁴
  • Windows 7 SP0-SP1, Enterprise, Professional, Ultimate⁴⁵⁶
  • Windows 7 Embedded Standard⁵⁶
• Server:
  • Windows Server 2019: Standard, Datacenter⁷
  • Windows Server 2016: Standard, Essentials, Datacenter⁶⁷⁸
  • Windows Server 2012 R2: Standard, Essentials, Datacenter³⁶⁷
  • Windows Server 2012: Standard, Essentials, Datacenter³⁶⁷
  • Windows Server 2008 R2 SP1: Standard, Datacenter, Enterprise, Webserver³⁶⁷⁸

¹Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security Windows Version Compatibility.
¹Requires Microsoft Update KB4054517 (December 12, 2017—KB4054517 (OS Build 16299.125)).
²Windows 8.1 RT is not supported.
³Requires Microsoft Update KB2999226 (Update for Universal C Runtime in Windows).
⁴Requires Microsoft Update KB4054519 (December 12, 2017—KB4054519 (Monthly Rollup)).
⁵Requires Microsoft Update KB4054518 (December 12, 2017—KB4054518 (Monthly Rollup)).
⁶Requires Microsoft KB Update 4474419 (SHA-2 code signing support update for Windows Server 2008 R2, Windows 7, and Windows Server 2008: September 23, 2019) and 4490628 (Servicing stack update for Windows 7 SP1 and Windows Server 2008 R2 SP1: March 12, 2019). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security Products.
⁷Server Core is not supported.
⁸Requires Microsoft Update KB3004394 (Find Information About Your Windows Device).

Note: To determine Windows 10 feature update versions, reference Find Information About Your Windows Device

Software Prerequisites:

• Dell Client Security Framework (EMAgent.exe)
• Visual C++ 2017 or later Redistributable Package (x86/x64)
• Visual C++ 2012 or later Redistributable Package (x86/x64)
  Note:

  • Dell Client Security Framework and Visual C++ 2017 and Visual C++ 2012 are automatically installed when installing Dell Endpoint Security Suite Enterprise through the installation wizard.
  • Only use the version of Dell Client Security Framework that is packaged with Dell Endpoint Security Suite Enterprise. Failure to use the appropriate version may lead to product issues.
• Microsoft .NET Framework 4.5.2 (or later)
  Note: Reference How to Determine Which .NET Framework Versions Are Installed for more information.

Mac

The Mac version of Dell Endpoint Security Suite Enterprise integrates Cylance’s Advanced Threat Protection client with Dell Encryption Enterprise for Mac.

General Requirements:

• Local Administration rights for installation
• Dell Security Management Server (formally Dell Data Protection Server) version 9.5 or later
• Dell Endpoint Security Suite Enterprise license

Exclusion Requirements:

Antivirus solutions (for example, Symantec, McAfee, Trend Micro, and more) running on the same endpoint as Dell Endpoint Security Suite Enterprise files must have the following files that are added as exclusions:

/Library/Application Support/Cylance/Desktop/q
/Library/Application Support/Cylance/
/System/Library/Extensions/CyProtectDrvOSX.kext/
/private/tmp/CylanceDesktopArchive
/private/tmp/CylanceDesktopRemoteFile

Software Requirements:

v1561 and Later

Operating Systems (64 bit):

• macOS Catalina 10.15.0 to 10.15.7
• macOS Mojave 10.15.0 to 10.15.7
• macOS High Sierra 10.13.5 to 10.13.6
• macOS Sierra 10.12.6

Linux

General Requirements:

• Local Administration rights for installation
• Dell Security Management Server version 9.11 or later
• Dell Endpoint Security Suite Enterprise license

Exclusion Requirements:

Antivirus solutions (for example, Symantec, McAfee, Trend Micro, and more) running on the same endpoint as Dell Endpoint Security Suite Enterprise files must have the following files that are added as exclusions:

/opt/Cylance
/usr/lib/systemd/system/cylancesvc.service
/etc/sysconfig/modules/cylance.modules
/usr/src/CyProtectDrv-1.2
/tmp/CylanceDesktopArchive
/tmp/CylanceDesktopRemoteFile

For more information about versioning, reference How to Identify the Dell Endpoint Security Suite Enterprise Version.

v1491 and Later

Operating Systems:

• CentOS Linux v7.0 to 7.5
• Red Hat Enterprise Linux v7.0 to 7.5

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.