Dell Automation Platform: Private Cloud PowerEdge Node Restore Causes Missing HW Inventory

Summary: After Dell Private Cloud PowerEdge node restore on Dell Automation Platform 1.2.0.0 and earlier, hardware inventory may show missing components (network cards, BOSS, storage controllers). This is due to a defect in the "hzp‑inventory" service that prevents Redfish data from refreshing. A permanent fix is planned for the next release. For versions 1.2.0.0 and earlier, restart the "hzp‑inventory" pod as a workaround. ...

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Symptoms

You may observe one or more of the following behaviors:

UI/Inventory Symptoms

  • Missing hardware attributes under Infrastructure → Hardware Inventory, in:
    • Network adapters
    • BOSS/SATA controllers
    • Storage controllers
    • BIOS version
    • CPU and memory details
  • Hardware Inventory does not refresh even after the normal 15‑minute polling interval.
  • Hardware inventory appears partially populated for certain Dell Private Cloud PowerEdge nodes.
  • Node cannot be added to a deployment due to incomplete hardware metadata.

Operational Behavior

  • Issue occurs after Dell Private Cloud PowerEdge node restore.
  • Issue temporarily resolves after restarting the "hzp-inventory" pod.

Cause

A known defect in the "hzp‑inventory" service prevents proper Redfish hardware refresh after a Dell Private Cloud PowerEdge node restore.

Primary Technical Root Cause

  • During a node restore, iDRAC temporarily resets or reinitializes hardware attributes.
  • If the inventory polling cycle runs during this window, partial or missing hardware data is collected and cached.
  • The "hzp‑inventory" service continues using this stale cached data for subsequent polls.
  • Because the cache is treated as "valid," no new Redfish queries are triggered, leaving the hardware inventory incomplete.

Additional Engineering Details

  • Missing hardware data can persist for hours or days unless the pod is restarted.
  • Issue occurs on both on‑premises and SaaS Dell Automation Platform deployments.
  • Restarting the "hzp‑inventory" pod forces a fresh Redfish pull, which restores complete hardware attributes.

Resolution

Workaround for Dell Automation Platform 1.2.0.0 and Earlier

1. Restart the Inventory Service (Required)

Run the following command on the Orchestrator cluster:
  • Kubectl rollout restart deploy hzp-inventory-svc -n<Orchestrator Namespace>

2. Wait for the Inventory Pods to Become Ready.

  • Kubectl get pods -n <Orchestrator Namespace> | grep inventory 
Ensure all "hzp‑inventory" pods show Running and Ready status.

3. Refresh the UI.

  • Close the Orchestrator browser tab.
  • Reopen it using the Portal link.
  • Go to Infrastructure → Hardware Inventory and verify that all hardware components are repopulated.
Permanent Fix:
  1. A permanent fix is planned for the next Dell Automation Platform release.
Earlier versions (1.2.0.0 and earlier) require using the workaround above.

Affected Products

Dell Automation Platform, Nutanix AHV on Dell Private Cloud, Red Hat OpenShift on Dell Private Cloud, VMware vSphere on Dell Private Cloud
Article Properties
Article Number: 000431527
Article Type: Solution
Last Modified: 06 Mar 2026
Version:  2
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