Tilkoblet oppdatering SRM-oppgaven fungerer ikke over proxy-server

Summary: Oppgaven Online Update fungerer ikke når kunden har en proxy-server på nettverket.

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Symptoms



- Online Update oppgave: Failing hver gang forsøker å kjøre den. 
- Kunden kan normalt åpne URL-adressen: vupdate.emc.com fra nettleseren Normalt
- Kunne se feil som nedenfor i oppgaveloggen: 
Dette indikerer at det var et tidsavbrudd for tilkobling når du prøver å koble til nettadressen vupdate.emc.com fra SRM-frontend. 
FINE   -- [2015-10-21 07:59:44 EDT] -- FileDownloader::download(): Download https://vupdate.emc.com/SRM/PackageUpdates//6.5/manifest/update-manifest.xml to /tmp/update-manifest8707146662968771161.xml
Execute method (main) threw an uncaught exception.
com.watch4net.apg.onlineupdate.exceptions.OnlineUpdateException: Downloading https://vupdate.emc.com/SRM/PackageUpdates//6.5/manifest/update-manifest.xml to /tmp/update-manifest8707146662968771161.xml failed !
at com.watch4net.apg.onlineupdate.FileDownloader.download(FileDownloader.java:144)
at com.watch4net.apg.onlineupdate.ManifestParser.retrieveUpdateManifest(ManifestParser.java:169)
at com.watch4net.apg.onlineupdate.ManifestParser.<init>(ManifestParser.java:85)
at com.watch4net.apg.onlineupdate.Bootstrap.main(Bootstrap.java:89)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:483)
at com.watch4net.apg.scheduler.executor.JavaTaskProcessMain.callExecuteMethod(JavaTaskProcessMain.java:538)
at com.watch4net.apg.scheduler.executor.JavaTaskProcessMain.main(JavaTaskProcessMain.java:130)
Caused by: java.net.UnknownHostException: vupdate.emc.com: Connection Timeout
- When trying to ping or telnet the URL vupdate.emc.com from the Frontend the same Error cause was displayed. 

Cause

Kunden bruker en Proxy-server, konsultert med Engineering team og de bekreftet at Online Update ikke kan kjøre (tilgang til URL: vupdate.emc.com) når det er en Proxy-server som brukes på kundens server.

Resolution

Oppdateringsoppgaven på nett kan ikke kjøres når det er implementert en proxy-server på kundenettverket.

Affected Products

Storage Software
Article Properties
Article Number: 000061952
Article Type: Solution
Last Modified: 20 Oct 2025
Version:  5
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