Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Premier Sign In Partner Program Sign In
Contact Us

Article Number: 000126747

How to Cancel Consumer Subscription Support Services

Summary: Learn how to cancel Dell consumer subscription support services such as Premium Support. Follow simple steps to end your subscription.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

Note: Screenshots are provided in English but the experience is localized as per your current location.

To cancel Consumer subscription warranty services, login to Dell Digital Locker and follow the below steps.

Cause

Note: The Dell Digital Locker cancellation process only works for Premium, Premium Support Plus, and APEX Device Manage services subscription cancellation. For cancellation of ProSupport, ProSupport Plus, or ProSupport Flex subscriptions, contact Dell Customer Care from Order Support.

Resolution

  1. Go to Dell Digital Locker page. Click the Sign In button to sign into your Dell My Account using the email address used at the time of the purchase of the Dell Product.
Log in to Dell Digital Locker
Figure 1. [English-only] Log in to Dell Digital Locker
  1. Once you log in to the Dell Digital Locker, Dell Digital Locker displays a dashboard of products and services purchased.
Dell Digital Locker Dashboard
Figure 2. [English-only] Dell Digital Locker Dashboard
  1. Click Subscriptions. The dashboard displays the hardware and software subscriptions purchased on your Dell Products.
Click the subscription Tab
Figure 3. [English-only] Click the subscription Tab
  1. Click the Action button on the Consumer Subscription Services which needs cancellation, and then click Manage Subscriptions.
Click on Actions and then Click Manage Subscriptions
Figure 4. [English-only] click Actions and then Click Manage Subscriptions
  1. Subscription detail of your Dell Product is displayed. Scroll down to the bottom of the page to find the Service Tag. Click the Service Tag number.
Click on service tag at the Bottom of Page
Figure 5. [English-only] click the service tag at the Bottom of Page.
  1. The subscription product details page displays the subscription service details, Service tag, bill plan of your Dell Product. Click the Cancel button to cancel the subscription service.
Click on Cancel Button
Figure 6. Click Cancel Button
  1. Once the cancellation is complete, there is a confirmation displayed on the page.
Cancel Warranty
Figure 7. [English-only] Warranty Canceled Successfully

Additional Information

Recommended Articles

Here are some recommended articles related to this topic that may be of interest to you:

Article Properties

Affected Product

Alienware

Product

Inspiron, XPS, Alienware, Inspiron, XPS

Last Published Date

23 May 2024

Version

19

Article Type

Solution

Back to Top