SourceOne Email Management: Index Validation fails after applying patch for SDR 62771 or 62800

Summary: SourceOne Index Validation fails after applying patch for SDR 62771 or SDR 62800.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Engineering patch for SDR 62771 or SDR 62800 was applied. 

SourceOne Index Validation fails after applying Patch04_Final_CQSDR00062771-62800.zip. The Index Service log, ExASIndex.exe.log, shows the following errors for each failed scan:

CExIndexValidateThread::ValidatIndex|ERROR|System call failed. (0x86040100) Invalid pointer  (0x80004003)|ExIndexValidateThread.cpp(940)
CExIndexValidateThread::ProcessIndexValidation|ERROR-LOGD|Failed to validate index [###] of month folder [<Folder>\<YYYYMM>\<###] (0x8604283E)|ExIndexValidateThread.cpp(405)
CExIndexValidateThread::ProcessIndexValidation|ERROR|Thread failed.  Error: 0x80004003|ExIndexValidateThread.cpp(720)

 

 

Cause

This error can occur when the patch is not applied per the instructions in the "Read Me" file. Patch04_Final_CQSDR00062771-62800.zip requires that the ExAsIndexValidateObj.exe be manually re-registered on each Native Archive server which performs Index Validation.
 

Resolution

Follow the instructions in the "Read Me" file of the patch. ExAsIndexValidateObj.exe should be manually unregistered and registered to ensure that the latest COM information has been added to the registry.

To unregister and register ExAsIndexValidateObj.exe, run the following from an Administrator Command Prompt on each Native Archive server where the patch has been applied.

Unregister:
ExAsIndexValidateObj.exe /UnRegServer

Register: 
ExAsIndexValidateObj.exe /RegServer

Note: The command runs silently and does not provide any feedback about success/failure.

Affected Products

SourceOne Email Management

Products

SourceOne, SourceOne Email Management
Article Properties
Article Number: 000168288
Article Type: Solution
Last Modified: 01 Jul 2025
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.