PowerProtect: Data Manager does not report into CloudIQ even if the configuration is correct

PowerProtect Data Manager 19.15.0-17
The CloudIQ configuration on PowerProtect Data Manager had been completed successfully as per PPDM reporting to CloudIQ .

The telmgr log on PowerProtect Data Manager shows the following error:

2024-03-12T19:46:39.815Z INFO [] [c.e.b.t.s.TelmgrScheduleV3CRUDService.getSchedulerByName(50)] - Get Scheduler by name: CIQIncrementalReport
2024-03-12T19:46:39.816Z INFO [] [https-jsse-nio-8455-exec-1] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:9ac8f091a7dc2fe9][] [c.e.b.t.s.TelmgrScheduleV3CRUDService.getSchedulerByName(57)] - Get Scheduler by name, size: 0
2024-03-12T19:46:39.817Z ERROR [] [https-jsse-nio-8455-exec-1] [00000000-0000-4000-a000-000000000000][][][TRACE_ID:9ac8f091a7dc2fe9][] [c.e.b.t.s.TelmgrScheduleV3Service.lambda$updateCIQIncrementalReportSchedule$1(130)] - Schedule CIQIncrementalReport not found, skip disable

The CIQIncrementalReport on PowerProtect Data Manager, the schedule is not found in schedule index.

# curl -s localhost:14300/index_schedule_v3/_search?\&pretty\&size=10000 | grep value
      "value" : 18,
                  "value" : "ComplianceRealTimeCheckSchedule"
                  "value" : "CopyDeletionSchedule"
                  "value" : "EseRemoteAccess"
                  "value" : "RemoteUpgradePackage"
                  "value" : "ApplianceVersion"

It is not clear what caused the schedule CIQIncrementalReport to be missing. The absence of the schedule, however, prevents the PowerProtect Data Manager to send the telemetry data to CloudIQ.

PowerProtect Data Manager checks the list of schedules on boot time and can re-create the schedules that are not available.
To force this check login to the PowerProtect Data Manager command line and run:
telmgr restart

Wait for 5 min to for the service to restart, then run the following command to check if the CIQIncrementalReport schedule has been re-created.

curl -s localhost:14300/index_schedule_v3/_search?\&pretty\&size=10000 | grep value

Once the schedule is available, PowerProtect Data Manager sends the telemetry data every 15 minutes.