IDPA DP4400: RabbitMQ Stalled in Status: "Startup in progress"

Summary: IDPA's Data Protection Central (DPC) shows service msm-monitor inactive and rabbitmq-server activating.

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Symptoms

IDPA's Data Protection Central (DPC) shows service msm-monitor inactive and rabbitmq-server activating:

idpadpc:~/# /usr/local/dpc/bin/dpc status
Version: 19.11.0-2
msm-ui-main: active
msm-monitor: inactive <--<--
msm-elg: active
mongod: active
rabbitmq-server: activating <--<--
nginx: active
dp-iam: active
FIPS: disabled

RabbitMQ server has many OWB:ERROR:BSAFELIB:func(116):reason (108) error messages:

idpadpc:~ # systemctl status rabbitmq-server.service
● rabbitmq-server.service - RabbitMQ broker
   Loaded: loaded (/usr/lib/systemd/system/rabbitmq-server.service; enabled; vendor preset: disabled)
   Active: activating (start) since Fri 2025-09-12 08:50:02 EDT; 56s ago
 Main PID: 22834 (beam.smp)
   Status: "Startup in progress"
    Tasks: 24 (limit: 512)
   Memory: 40.5M
      CPU: 1.937s
   CGroup: /system.slice/rabbitmq-server.service
           ├─22834 /usr/local/lib/erlang/erts-13.1.5/bin/beam.smp -W w -MBas ageffcbf -MHas ageffcbf -MBlmbcs 512 -MHlmbcs 51...
           ├─22848 erl_child_setup 32768
           ├─22876 /usr/local/lib/erlang/erts-13.1.5/bin/epmd -daemon
           ├─22899 /usr/local/lib/erlang/erts-13.1.5/bin/inet_gethost 4
           └─22900 /usr/local/lib/erlang/erts-13.1.5/bin/inet_gethost 4

Sep 12 08:50:03 idpadpc1 beam.smp[22834]: OWB:ERROR:BSAFELIB:func(116):reason(108):b_ec.c:222
Sep 12 08:50:03 idpadpc1 beam.smp[22834]: OWB:ERROR:BSAFELIB:func(116):reason(108):b_ec.c:222
Sep 12 08:50:03 idpadpc1 beam.smp[22834]: OWB:ERROR:BSAFELIB:func(116):reason(108):b_ec.c:222
Sep 12 08:50:03 idpadpc1 beam.smp[22834]: OWB:ERROR:BSAFELIB:func(116):reason(108):b_ec.c:222
Sep 12 08:50:03 idpadpc1 beam.smp[22834]: OWB:ERROR:BSAFELIB:func(116):reason(108):b_ec.c:222
Sep 12 08:50:03 idpadpc1 beam.smp[22834]: OWB:ERROR:BSAFELIB:func(116):reason(108):b_ec.c:222
Sep 12 08:50:03 idpadpc1 beam.smp[22834]: OWB:ERROR:BSAFELIB:func(116):reason(108):b_ec.c:222
Sep 12 08:50:03 idpadpc1 beam.smp[22834]: OWB:ERROR:BSAFELIB:func(116):reason(108):b_ec.c:222
Sep 12 08:50:03 idpadpc1 beam.smp[22834]: OWB:ERROR:BSAFELIB:func(116):reason(108):b_ec.c:222
Sep 12 08:50:03 idpadpc1 beam.smp[22834]: OWB:ERROR:BSAFELIB:func(116):reason(108):b_ec.c:222
idpadpc:~ #

Stopping RabbitMQ, deleting mnesia files, and restarting RabbitMQ does NOT get the mnesia files re-created.

Cause

Unable to identify the root cause at the time of this article creation.

Resolution

This issue requires Dell Support intervention for a resolution. Open a service request for this issue.
Article Properties
Article Number: 000375436
Article Type: Solution
Last Modified: 07 Nov 2025
Version:  2
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