Dell Encryption Enterprise Policy Based Encryption Displays a Blank or White Local Management Console in VMware Workstation

Summary: When Dell Encryption (formerly Dell Data Protection | Encryption) is installed on a Windows 10 virtual machine within VMware Workstation with Accelerated 3D graphics, you may have an issue with running .net applications, such as the Local Management Console (LMC). ...

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Symptoms

Affected Products:

  • Dell Encryption
  • Dell Data Protection | Encryption

When this issue occurs, the LMC loads up as pure white, with no commands or any other data showing. Dell Encryption is still functioning properly.

Local management console is blank

Cause

Not Applicable

Resolution

To Resolve this issue:

  1. Power off the virtual machine using either Shut Down or Turn off
  2. Right-click the Virtual Machine
  3. Left click Edit virtual machine settings
    Edit virtual machine settings
  4. Left click Video card
    Virtual machine settings
  5. Clear Accelerate 3D graphics
    • Ensure that Use host setting for monitors is checked
      Check Use how setting for monitors
    Note: The above steps may differ depending on the version of VMware you are running.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000125069
Article Type: Solution
Last Modified: 03 feb 2025
Version:  11
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