Article Number: 000129351
How to Collect Logs for Absolute
Summary: Logs may be collected for Absolute by following these instructions.
Article Content
Symptoms
This article describes how to collect logs for Absolute. It is highly recommended to collect logs for Absolute before troubleshooting or contacting Dell Data Security ProSupport. For more information, reference Dell Data Security International Support Phone Numbers.
Affected Products:
- Absolute
Affected Operating Systems:
- Windows
Cause
Not applicable
Resolution
Install Logs and Agent Logs may be manually captured when troubleshooting Absolute. Select the appropriate section below for the steps to gather logs.
To collect install logs:
- Right-click the Windows start menu and then click Run.
- In the Run UI, type
%temp%and then click OK.
Note:
%temp% is the Windows variable for C:\Users\<USERNAME>\AppData\Local\Temp.
- Capture the MSI logs named
MSIXXXXX.LOG.
Note: The
XXXXX is randomly generated letters and numbers.
To collect agent logs:
- Right-click the Windows start menu and then click Run.
- In the Run UI, type
%programdata%\ctesand then click OK.
Note:
%programdata% is the Windows variable for the programdata directory.
- Right-click the logs folder, select Send to, and then click Compressed (zipped) folder.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
Additional Information
Videos
Article Properties
Affected Product
Absolute
Last Published Date
20 Mar 2023
Version
8
Article Type
Solution