Dell Unity: Secure Remote Services showing Not Connected status
Summary: Dell Unity: Secure Remote Services (ESRS) showing Not Connected status
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Instructions
EMC Secure Remote Services showing "Not Connected" status after changing the Management interface IP address
Additional Information
Follow the following steps to disable and re-enable Secure Remote Services service.
2. Click "Support Configuration"
3. Click "Secure Remote Services"
5. Click "Disabled" followed by "Finish" button.
7. Click "Integrated" followed by "Next" button and follow "Secure Remote Services Configuration Wizard" guide to finish.
1. Click the "Update system settings" icon located at the top right-hand corner.
2. Click "Support Configuration"
3. Click "Secure Remote Services"
4. Click "Change" button.
5. Click "Disabled" followed by "Finish" button.
6. Re-enable Secure Remote Services by clicking "Change" button.
7. Click "Integrated" followed by "Next" button and follow "Secure Remote Services Configuration Wizard" guide to finish.
8. It may take some time before Secure Remote Services showing "Connected" status. After Secure Remote Services shows "Connected" status, click "Test" button to check that a dial-home is created.
Note
For further assistance, Contact Dell Support and quote this article.
For further assistance, Contact Dell Support and quote this article.
Affected Products
Dell EMC Unity FamilyProducts
Dell EMC Unity FamilyArticle Properties
Article Number: 000022670
Article Type: How To
Last Modified: 22 Oct 2025
Version: 7
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