Avamar：啟用 Data Domain Retention Lock Governance 模式後備份失敗

Summary: 本文探討在 Avamar 19.10 上啟用 Data Domain 保留鎖定治理模式時，由於權限不足，導致 VMware 映像備份失敗。

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Symptoms

啟用 Data Domain 治理模式後，VMware 映像備份開始失敗，並顯示下列錯誤訊息：

2024-11-07 20:36:29 avtar Warning <18125>: Calling DDR_RENAME returned result code:5034 message:the user has insufficient privilege
2024-11-07 20:36:29 avtar Info <40069>: Backup /cur/a510971916cf1c1b79c2608fec07b1bdc16af533/1DB3154E8295112 has 9 files on the Data Domain server
2024-11-07 20:36:29 avtar Error <19802>: Failed to rename backup dir /STAGING/a510971916cf1c1b79c2608fec07b1bdc16af533/BACKUP-0CD272DAA94BD828804C4F6B9F1154E55A76A1B3 to /cur/a510971916cf1c1b79c2608fec07b1bdc16af533/1DB3154E8295112, LSU: avamar-1234567890, DDR result code: 5034, desc: the user has insufficient privilege
2024-11-07 20:36:29 avtar FATAL <12531>: Backup could not be committed to the DDR, hfscheck will fail. This backup id 0x1DB3154E8295112 for client a510971916cf1c1b79c2608fec07b1bdc16af533 should be deleted from the Avamar accounting system to resolve hfscheck errors.
2024-11-07 20:36:29 avtar FATAL <40124>: DDR rename failure - backup will be deleted
2024-11-07 20:36:29 avtar Warning <40126>: Unable to delete invalid backup #430 timestamp 133754854679597330: 'MSG_ERR_PRIV_FAIL'

Windows Windows Linux 檔案系統、資料庫等客體備份也可能發生此錯誤

 

Cause

Avamar 伺服器端未設定治理模式。

在此特定情況下，Avamar 代理版本為 19.4，因此不支援此功能：

--------------------------------------------------------------------------------------------------------
-----  START avtar log 2024-11-07 20:34:33 UTC  [19.4.100-124 Linux-x86_64]
--------------------------------------------------------------------------------------------------------

 

 

 

Resolution

仔細閱讀 Dell Avamar 19.10 管理指南 > Data Domain Retention Lock > 在治理模式中啟用 Data Domain Retention Lock。

將代理或 Avamar 用戶端升級至 19.10 版本。

注意： 如果您不確定升級程序或有任何疑慮，請聯絡 Dell 支援以取得協助。

 

若要確認問題已成功解決，請檢查 Avamar 記錄中與 Data Domain 保留鎖定相關的錯誤訊息。如果問題仍然存在，請聯絡 Dell 支援以取得進一步協助。

Affected Products

Avamar, Data Domain, Avamar Server
Article Properties
Article Number: 000261098
Article Type: Solution
Last Modified: 12 Dec 2025
Version:  3
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