Article Number: 000185515
Alienware Update/ Dell Update/dell Command Update (AU/DU/DCU) is Unable to Check for Updates
Summary: This article provides information on Alienware Update/ Dell Update/ Dell Command Update(AU/DU/DCU) lands up with an error message.
Article Content
Symptoms
On some System Models, Alienware Update/ Dell Update/Dell Command Update(AU/DU/DCU) “Check for updates” results in failure, and prompt "Unable to retrieve computer inventory Information."
Cause
This failure happens due to an internal component inside DCU having an issue in scanning the computer.
This is a pre-requisite step for the scan operation and hence failing to show the updates. A sample screenshot of Dell Update(DU) with this failure is shown below(See Figure. 1). The same error would be seen on Alienware Update(AU) and Dell Command Update(DCU) as well.
This is a pre-requisite step for the scan operation and hence failing to show the updates. A sample screenshot of Dell Update(DU) with this failure is shown below(See Figure. 1). The same error would be seen on Alienware Update(AU) and Dell Command Update(DCU) as well.
Figure. 1 error message
Resolution
In order to resolve this failure, “Dell Update Recovery Utility” needs to be downloaded and installed on your computers. Please check if your computer has installed this application or click below link to download:
Article Properties
Affected Product
Alienware Update, Dell Command | Update, Dell Update
Last Published Date
21 May 2021
Version
3
Article Type
Solution