Hyper-V GLR Fails with "Error mounting AvFS volume"
Summary: This article provides a workaround for Avamar Hyper-V granular level recovery (GLR) failure.
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Symptoms
Re-directed Hyper-V GLR restore fails with the errors similar to the following:
2018-05-10 16:19:30 avhypervglr Error <13773>: Failed to restore the target 'D:\Restore\' due to the following error: STATE_EVENT_IGNORED - Ignoring requested state transition for the 'plugin_restore' event with transition cause of 'CAUSE_RESTORE' while in the 'STATE_NOT_MOUNTED' state
From avhypervglrsvc.log:
2018-04-16 14:25:02 avhypervglrsvc.exe Error <13390>: Error mounting AvFS volume '': 2018-04-16 14:31:50 avhypervglrsvc.exe Warning <0000>: STATE_EVENT_IGNORED - Ignoring requested state transition for the 'plugin_restore' event with transition cause of 'CAUSE_RESTORE' while in the 'STATE_NOT_MOUNTED' state 2018-04-16 14:31:50 avhypervglrsvc.exe Error <13397>: The following error occurred while handling the 'Restore' event: STATE_EVENT_IGNORED - Ignoring requested state transition for the 'plugin_restore' event with transition cause of 'CAUSE_RESTORE' while in the 'STATE_NOT_MOUNTED' state
Cause
Selecting the destination machine in the Restore screen instead of the Browse for granular restore screen.

This causes the backup to be mounted on the source machine rather than the destination machine.
GLR restore has to occur on the same client machine where the GLR is mounting the backup.
Resolution
Use the correct procedures to perform GLR. Pages 64 - 75 of the Avamar Exchange User guide provides the detailed steps for performing GLR, Avamar for 19.12 Exchange VSS User Guide.
Additional Information
This KB article is applicable for other GLR applications such as Exchange and SharePoint.
Affected Products
Avamar, Avamar Plug-in for Hyper-V VSSArticle Properties
Article Number: 000031983
Article Type: Solution
Last Modified: 11 Jun 2025
Version: 4
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